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djdazza77
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not getting over 60meg but paying for 200?

hi, ive been with virgin media for about 12yrs now have broadband 200meg, never had trouble with the speed before but i ended up moving out my house for 7 wks for council to do repairs ect also took my virgin media with me. but when i moved back it was connected up also router was upgraded from the 2.0 to the 3.0 by the engineer, but ive done numerous speed tests and all im getting is below 60meg when im paying for 200meg...can anyone help plssss.

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Superuser
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Re: not getting over 60meg but paying for 200?

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If wired off peak speeds are slow then some hub stats might help. Go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7-10 days) and run checks on your line.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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D3vilfish
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Re: not getting over 60meg but paying for 200?

Ive also just upgraded from 160mb with sh to the 200mb gamer with sh3 and barely get 60mb, i'm noticing a common dinominator here, might see if I can down grade the sh3.

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Superuser
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Re: not getting over 60meg but paying for 200?


D3vilfish wrote:

Ive also just upgraded from 160mb with sh to the 200mb gamer with sh3 and barely get 60mb, i'm noticing a common dinominator here, might see if I can down grade the sh3.


The Hub 3 has many issues, but AFAIK artificially slowing speeds isn't one of them.  As I understand it the Hub 3 can potentially lock on to more downstream channels which might actually improve speeds in some areas.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.