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sparkes25
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ng7 not getting what im paying for, support is a joke

paying for (up to) 50mb down, was told i would get 60-70% of this on a normal day so i expect to be getting around 20-30mb

 

today im getting between 0.01 and 0.9, the most i have ever got is around 12 

virgin media speed test 0.2.PNG

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Forum Team
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Re: ng7 not getting what im paying for, support is a joke

Hey there sparkes25,

 

Thanks for your post, welcome to the community Smiley Very Happy

 

Really sorry to hear that you're getting slow speeds at the moment, I know this is disappointing.

 

Looking at your connection I don't see anything obviously wrong. Are you testing a wireless or a hard-wired connection? Ideally we would need to see results tested off a hard-wired connection. If you need an Ethernet cable let me know and I'll send one out to you.

 

Hope to hear back from you soon,

Take care.

Heather_J

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