i have signed up as a new customer due to not getting a very good retention deal.
will i be getting the new upgraded broadband speed signed up again on 28/03
was told 50mb, but lowest now for new customers is 100mb
thedales wrote:will i be getting the new upgraded broadband speed signed up again on 28/03
The new deal only became available on the 30th, so you will be on the 50mb/s ... you may be best off cancelling the new contract during the cooling off period, and getting a fresh one.
You should talk to the retentions team and see if they can help.