Menu
Reply
  • 5
  • 0
  • 0
marksculshaw81
Joining in
164 Views
Message 1 of 5
Flag for a moderator

my speeds are TERRIBLE two 40min calls and they hung up ?

These speeds are terrible ! speedtest.net can you fix my snail speeds  

        
  9/27/2016 6:42 PM GMT82.40.83.1435.29 Mb/s1.86 Mb/s28 msTelford~ 50 miShare
  9/27/2016 6:37 PM GMT82.40.83.1434.16 Mb/s3.08 Mb/s31 msTelford~ 50 miShare
  9/27/2016 6:37 PM GMT82.40.83.1435.69 Mb/s3.08 Mb/s30 msTelford~ 50 miShare
  9/27/2016 6:32 PM GMT82.40.83.1434.35 Mb/s3.06 Mb/s20 msWolverhampton~ 50 miShare
  9/27/2016 6:31 PM GMT82.40.83.14314.49 Mb/s3.19 Mb/s22 msWolverhampton~ 50 miShare
  9/27/2016 6:21 PM GMT82.40.83.1434.14 Mb/s3.08 Mb/s20 msWolverhampton~ 50 miShare
  9/27/2016 6:18 PM GMT82.40.83.1433.91 Mb/s3.08 Mb/s21 msWolverhampton~ 50 miShare
  9/27/2016 6:10 PM GMT82.40.83.1433.10 Mb/s3.08 Mb/s20 msWolverhampton~ 50 miShare
  9/27/2016 6:07 PM GMT82.40.83.1434.35 Mb/s3.09 Mb/s19 msWolverhampton~ 50 miShare
  9/27/2016 6:04 PM GMT82.40.83.1436.78 Mb/s3.07 Mb/s20 msWolverhampton~ 50 miShare
  9/27/2016 5:53 PM GMT82.40.83.1436.01 Mb/s3.06 Mb/s20 msWolverhampton~ 50 miShare
  9/27/2016 5:49 PM GMT82.40.83.1439.67 Mb/s3.01 Mb/s20 msWolverhampton~ 50 miShare
0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
115 Views
Message 2 of 5
Flag for a moderator

Re: my speeds are TERRIBLE two 40min calls and they hung up ?

Hi marksculshaw81

 

Welcome to the community and thanks for posting.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003633901 and with a review date of 21st December.

 

One of my colleagues will be in touch shortly with more information in regards to this issue.

 

I'm sorry for any inconvenience caused.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 114
  • 2
  • 9
grungernut
Dialled in
70 Views
Message 3 of 5
Flag for a moderator

Re: my speeds are TERRIBLE two 40min calls and they hung up ?

Wow, this fault was open in January 2016, I left VM because of it 3 months ago,I was just checking on here to see if it was fixed, sorry guys this is pretty embarrassing for you.

0 Kudos
Reply
  • 5
  • 0
  • 0
marksculshaw81
Joining in
65 Views
Message 4 of 5
Flag for a moderator

Re: my speeds are TERRIBLE two 40min calls and they hung up ?

Yeah it's VM at there terrible best, they promised faster speed and instead dropped it to snail mail !!!! I'll be leaving soon for sure...
0 Kudos
Reply
  • 114
  • 2
  • 9
grungernut
Dialled in
51 Views
Message 5 of 5
Flag for a moderator

Re: my speeds are TERRIBLE two 40min calls and they hung up ?

I was with them 15 years was gutted i had to leave but had no choice I'd rather have a solid 70Mb that a useless 200Mb but over a year for a fix is disgusting.
0 Kudos
Reply