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flu99
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low speed

morning everyone, so vm have upgraded our account to 200mbs BUT it seems they forgot the extra 0.

currently for the past weeks we have maxed out at 20mbs .

now i understand throttling etc but this is ridiculous. we pay alot of money for this service and currently feel its just not on.

i have a cat6 cable from the router so no wifi here thanks. 

done all the usual turn it off stuff. we have the vm cable router going into a netgear nighthawk as the access point. i have tried going directly into the vm router but no difference. 

anyone have any ideas ? 

many thanks.

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flu99
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Re: low speed

Network Log First Time Last Time Priority Error Number Description
25/09/2016 05:53:14 GMT 25/09/2016 05:53:14 GMT Error (4) 68000407 TOD established
25/09/2016 05:53:03 GMT 25/09/2016 05:53:03 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
25/09/2016 05:52:57 GMT 25/09/2016 05:52:57 GMT Notice (6) 84000510 Downstream Locked Successfully
25/09/2016 05:52:48 GMT 25/09/2016 05:52:48 GMT Critical (3) 73000200 REG RSP not received
25/09/2016 05:52:48 GMT 25/09/2016 05:52:48 GMT Error (4) 73027100 T6 Timeout and retries exceeded
25/09/2016 05:52:36 GMT 25/09/2016 05:52:36 GMT Error (4) 68000407 TOD established
25/09/2016 05:52:27 GMT 25/09/2016 05:52:27 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
25/09/2016 05:52:20 GMT 25/09/2016 05:52:20 GMT Notice (6) 84000510 Downstream Locked Successfully
25/09/2016 05:52:11 GMT 25/09/2016 05:52:11 GMT Critical (3) 73000200 REG RSP not received
25/09/2016 05:52:11 GMT 25/09/2016 05:52:11 GMT Error (4) 73027100 T6 Timeout and retries exceeded
25/09/2016 05:51:58 GMT 25/09/2016 05:51:58 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
23/09/2016 20:41:52 GMT 23/09/2016 20:41:52 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
23/09/2016 08:33:03 GMT 23/09/2016 08:33:03 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
23/09/2016 08:32:13 GMT 23/09/2016 08:32:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
23/09/2016 08:31:26 GMT 23/09/2016 08:31:26 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
23/09/2016 08:29:53 GMT 23/09/2016 08:29:53 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
23/09/2016 08:26:47 GMT 23/09/2016 08:26:47 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
23/09/2016 08:20:35 GMT 23/09/2016 08:20:35 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

 

 

Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 234750000 242750000 250750000 258750000 266750000 274750000 282750000 290750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 8.84 8.79 8.55 8.37 8.14 7.87 7.91 8.17
RxMER (dB) 37.64 37.94 37.94 37.94 38.26 38.26 37.94 38.26
Pre RS Errors 1490 6359 885 538 314 309 289 271
Post RS Errors 301 295 299 278 300 301 284 265

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 41 N/A N/A 43
Frequency (Hz) 46200000 N/A N/A 32600000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 46.00 N/A N/A 45.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0
.

does this help in my issues ??

 

 

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flu99
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Re: low speed

and we are down to 10 mbs now.

 

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flu99
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Re: low speed

no ??? oh ok ...

 

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Re: low speed

Evening flu99

 

Thanks for posting back on the community. It's nice to have you here.

 

I'm sorry to read that you are not achieving the up to 200 Mbps broadband speeds.

 

When I checked your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004174756 and with a review date of 2nd November.

 

I appreciate all the checks you have completed to so, however the speeds are still the same. Do you get the same speeds at all times of the day or just peak hours? If so can you try another test for me please, where you are connected direct to the Super Hub (disconnecting your Netgear and leaving it in modem mode) and with your PC/laptop in Safe Mode with Networking? When you use speedtest.net > select the default server and post your results.

 

Let me know how you get on

Sam


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flu99
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Re: low speed

thank you for the reply, 

i have tested to the same server location at various times of the day, ranging from 9am on a saturady and sunday, to mid day during a weekday to 8pm at night and the speed stays the same. decided to try a virgin server and got an increase of 5-8 Mbs so mak i have had is just over 24Mbs

 

the other tests i will have to factor in at a different time as i am not going to suffer the wrath of the wife with no internet......

i will update whe i have done so..

many thanks 

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flu99
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Re: low speed

ok, someone has fed the hamster. he is managing to turn that wheel like mad, 

http://www.speedtest.net/my-result/5713707574

whatever someone did worked.

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flu99
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Re: low speed

famous last words

 

http://www.speedtest.net/my-result/5713764355

 

obviously the bugger ran out of food

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flu99
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Re: low speed

so i have waited just to see whats going to happen, and nothing, still rocking a 10mbps download. the other 190mbps have apparently gone on holiday.

running cat5e to a nighthawk router, then a cat5e patch cable into the virgin router as modem only mode. 

have updated the nighthawk, the motherboard drivers, the router has qos with my i.p as the highest priority. 

helllllllllllllp

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Re: low speed

Hi there flu99,

 

Hope all is well. It's nice to have you back here.

 

Apologies you are still having an issue with the broadband speeds.

 

With the high peak time traffic fault that I mentioned, this has now been closed as resolved and your connection is now running fine, which is good.

 

I think it would be helpful if we start from scratch, by just having the Super Hub in modem mode and a PC connected directly, without the Nighthawk attached, to see if the speeds differ. 

On your PC/laptop, does it show the LAN card as being a gigabit?

 

Look forward to hearing from you

Sam


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