Thanks for posting back on the community. It's nice to have you here.
I'm sorry to read that you are not achieving the up to 200 Mbps broadband speeds.
When I checked your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004174756 and with a review date of 2nd November.
I appreciate all the checks you have completed to so, however the speeds are still the same. Do you get the same speeds at all times of the day or just peak hours? If so can you try another test for me please, where you are connected direct to the Super Hub (disconnecting your Netgear and leaving it in modem mode) and with your PC/laptop in Safe Mode with Networking? When you use speedtest.net > select the default server and post your results.
i have tested to the same server location at various times of the day, ranging from 9am on a saturady and sunday, to mid day during a weekday to 8pm at night and the speed stays the same. decided to try a virgin server and got an increase of 5-8 Mbs so mak i have had is just over 24Mbs
the other tests i will have to factor in at a different time as i am not going to suffer the wrath of the wife with no internet......