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woodsy1212
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low speed almost all the time

feel like i've been conned into renewing my contract, upgraded  and i dont even get 2Mb 90% of the time. pretty much unusable in the evening gaming , surfing, streaming no chance. not exactly sure what im now paying for. 

can you please resolve this issue as i am tired of phoning the support line and going through the same routine for it to do nothing.

quite clearly i did not sign up to receive such poor service.

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Forum Team
Forum Team
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Re: low speed almost all the time

Hello woodsy1212

Welcome to our forum, really sorry about the poor speeds, it does seem to be down to area congestion, we are already aware F004275409 and would like to carry out some improvement work with a review date currently showing 15 NOV 2017. I have updated your account so hopefully if we have your correct mobile number you will get SMS updates. Please accept our apologies.

The line and hub stats look good by the way.

Thank you for your patience

Nicola

Virgin Media Forum Team
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