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paulrc
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low internet speed again

I have been getting low internet speed again I have had this problem for a long time and got told in sept that it was sorted. I upgraded to 100mg and I was getting a good speed but just lately I have only been getting max of 35 mg I have turned of my router and reset things but nothing has helped.

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Superuser
Superuser
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Re: low internet speed again

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If wired off peak speeds are slow then some hub stats might help. Go to http://192.168.100.1/ to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take up to a week) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Forum Team
Forum Team
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Re: low internet speed again

Hi paulrc, 

 

Thanks for getting in touch, I'm sorry to see you have been having trouble with your connection.

 

I have taken a look and it seems that you are affected by fault ref F004788039, for slow speeds at peak times. This is currently with the planning team so I don't have a lot of information on this at this time. 

 

I have popped the details across to the team that deal with this type of issue and they will be in touch with you as soon as they can with a bit more information. They will also keep you updated on the progress of the fault. 

 

Do you find you have trouble with your connection only at peak times? 

 

Keep me posted. 

 

All the best

 

Emma


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