since 12am 23/01/17 I've been getting lost packets, on 24/01/18 it was fine then it happened again today 25/01/17. when it happens I'm unable to watch Netflix because it buffers badly, also webpages load slower. whats weird is when i do a speedtest i get full speed
Thanks for posting! I am sorry to hear about your issues with your broadband connection has been losing packets, I apologise for any inconvenience caused.
I have tested things from here and I noticed that all of your Hubs logs show a number of time outs inside the Hubs logs and an engineer will be required to investigate this further for you. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking.
Please respond to me there and I'll get this sorted for you.
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