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gareth170
On our wavelength
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lost packets

hi

since 12am 23/01/17 I've been getting lost packets, on 24/01/18 it was fine then it happened again today 25/01/17. when it happens I'm unable to watch Netflix because it buffers badly, also webpages load slower. whats weird is when i do a speedtest i get full speed

chart_1485336552.png

23/01/17

My Broadband Ping - 200Mb Gamer

 

25/01/17

My Broadband Ping - 200Mb Gamer
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: lost packets

Hi gareth170, 

Thanks for posting! I am sorry to hear about your issues with your broadband connection has been losing packets, I apologise for any inconvenience caused.

I have tested things from here and I noticed that all of your Hubs logs show a number of time outs inside the Hubs logs and an engineer will be required to investigate this further for you. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking.

Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks,

Adam.


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