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Stagaz
On our wavelength
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its raining its buffering its st.albans

what a surprise, back to the 80s for virgin and its service, impossible to do any work yet again cos of buffering.

 

pathetic service again

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Forum Team
Forum Team
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Re: its raining its buffering its st.albans

Hi there Stagaz,

 

Thanks for taking the time to post on the community.

 

My apologies you are experiencing slow broadband speeds.

 

I've managed to locate your account and I am unable to see any apparent issues on the network that would cause an impact on your connection.

 

If you complete a speed test through a wired device, what speeds do you achieve? When using speedtest.net, select the default server and post a link/screenshot of the results please.

 

Let me know how you get on

Sam


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Dave_cq
Trouble shooter
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Re: its raining its buffering its st.albans

11 days for a member of the Forum Team to answer a complaint and that is fairly typical.   Not having a go at you personally Sam but the whole regime is chaotic.  I feel really sorry for the team because there can be no pride and no job satisfaction when things get this bad.  How do you cope with working for such a failed company?

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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