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2gunns
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internet unreliable and dropping out

Anyone else having problems with internet speeds going up and down more than a brides nightie? I'm supposed to get 200mbps.

When i start having problems and check speeds it can 1 minute be 141mbps then 3 or 4mbps, i tend to notice this more at night between the hours of 9PM and 12Pm, but can also vary through out the day. It can also completely drop out and just left with an amber flashing light for 5 mins, comes back on then up to full speed.

I'm starting to grow pretty tired of how badly my internet is operating and have sworn by virgin for years, but at the moment it just seems to be getting worse and worse.

I dread ringing the call centers as i always seem to get lumbered with Jimmy from India that takes you through the step by step instructions they have on screen and is extremely frustrating.

Any help is much appreciated  

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Superuser
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Message 2 of 13
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Re: internet unreliable and dropping out

Are you experiencing these fluctuations on a wired or wireless connection to the hub?

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Message 3 of 13
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Re: internet unreliable and dropping out

on both, it doesn't matter.
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Superuser
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Re: internet unreliable and dropping out

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

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Re: internet unreliable and dropping out


Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 274750000 266750000 282750000 290750000 298750000 306750000 314750000 322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 6 5 7 8 9 10 11 12
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.69 3.52 3.59 3.49 3.48 3.37 3.28 3.59
RxMER (dB) 38.26 38.26 38.26 38.26 38.61 39.40 38.98 38.61
Pre RS Errors Reset Counter 388 922 320 343 295 918 973 294
Post RS Errors Reset Counter 269 309 283 310 291 908 969 287
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Re: internet unreliable and dropping out

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 43 N/A N/A 41
Frequency (Hz) 32600000 N/A N/A 46200000
Ranging Status Success Other Other Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 46.00 N/A N/A 45.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

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Message 7 of 13
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Re: internet unreliable and dropping out

i had a lot of t3 error time outs earlier when i was first looking
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Message 8 of 13
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Re: internet unreliable and dropping out

The stats are fine, however, a lot of T3 errors in a short space of time could cause problems.

It may be worth setting up a Broadband Quality Monitor here for a more detailed picture on how your connection is performing. You will need to enable Respond to ICMP Echo Requests in the SH2s GUI advanced section or disable the firewall if you have a Hub3.

A Forum Team member should pick up the thread in about a week and check your upstream FECs and the traffic on your local segment to see if you are suffering from a contention problem due to the worsening of your connection during peak times.

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Re: internet unreliable and dropping out

rst Time Last Time Priority Error Number Description
16/12/2016 23:39:55 GMT 16/12/2016 23:39:55 GMT Error (4) 68010302 DHCP WAN IP - ********
16/12/2016 23:39:06 GMT 16/12/2016 23:39:06 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
16/12/2016 23:12:20 GMT 16/12/2016 23:12:20 GMT Warning (5) 66050310 Auth Success - Web login successful.
16/12/2016 22:30:23 GMT 16/12/2016 22:30:23 GMT Warning (5) 66050310 Auth Success - Web login successful.
16/12/2016 22:28:30 GMT 16/12/2016 22:28:30 GMT Error (4) 68010302 DHCP WAN IP - *********
16/12/2016 22:27:42 GMT 16/12/2016 22:27:42 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
16/12/2016 22:24:45 GMT 16/12/2016 22:24:45 GMT Warning (5) 66050310 Auth Success - Web login successful.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post your WAN IP on your public posts. Please review the Forum Guidelines]

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Message 10 of 13
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Re: internet unreliable and dropping out

Thanks for your help griffin, i set up a quality monitor last night and will take it from there. I couldn't find the echo
requests so just disabled the fire wall, my super hub is either 2 or 2ac. somebody posted on another thread i commented on showing how to start the ball rolling and that they will have 8 weeks to sort it out from first contact.
http://www.bartmans.com/CISAS/

At least this way i might get something knocked off the £82 a month i pay
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