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freedom90
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internet speed locked?

Hi  am having problems with the internet speed i should be getting around 200Mbps but never gets near this speed   i have done the ring virgin up and  they have said the problem lies with the terminal box at the top of the road  which was to be look at in october 2016, (there are to many uses on this terminal box i was told} wondering if any one is getting the speed there paying for? is there any help out there here is the latest downstream/upstream/net logs

thanks

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 258750000 234750000 242750000 250750000 266750000 274750000 282750000 290750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 28 25 26 27 29 30 31 32
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 8.05 7.19 7.33 7.78 7.82 7.43 7.30 7.32
RxMER (dB) 37.94 37.09 37.09 37.64 38.26 37.94 37.94 37.94
Pre RS Errors 2862 3197 2697 1231 308 293 293 295
Post RS Errors 304 287 303 284 307 293 293 295

 

 

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 2 N/A N/A 1
Frequency (Hz) 39400000 N/A N/A 46200000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 43.75 N/A N/A 44.50

 

Network Log

First Time Last Time Priority Error Number Description
07/03/2017 18:30:19 GMT 07/03/2017 18:30:19 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/03/2017 18:29:09 GMT 07/03/2017 18:29:09 GMT Warning (5) 66050300 Auth Fail - Web login failed.
06/03/2017 22:48:06 GMT 06/03/2017 22:48:06 GMT Warning (5) 66050310 Auth Success - Web login successful.
06/03/2017 22:25:11 GMT 06/03/2017 22:25:11 GMT Warning (5) 66050310 Auth Success - Web login successful.
06/03/2017 22:19:01 GMT 06/03/2017 22:19:01 GMT Error (4) 68010302 DHCP WAN IP - ########
06/03/2017 22:18:12 GMT 06/03/2017 22:18:12 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
05/03/2017 14:44:34 GMT 05/03/2017 14:44:34 GMT Error (4) 68000411 TOD error 4666 msec
04/03/2017 07:17:43 GMT 04/03/2017 07:17:43 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:43 GMT 04/03/2017 07:17:43 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:43 GMT 04/03/2017 07:17:43 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:42 GMT 04/03/2017 07:17:42 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:42 GMT 04/03/2017 07:17:42 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:42 GMT 04/03/2017 07:17:42 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:42 GMT 04/03/2017 07:17:42 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:42 GMT 04/03/2017 07:17:42 GMT Warning (5) 84020200 Lost MDD Timeout
04/03/2017 07:17:38 GMT 04/03/2017 07:17:38 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
04/03/2017 07:17:37 GMT 04/03/2017 07:17:37 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
03/03/2017 08:26:41 GMT 03/03/2017 08:26:41 GMT Error (4) 68010302 DHCP WAN IP - #######
03/03/2017 08:26:09 GMT 03/03/2017 08:26:09 GMT Error (4) 68000407 TOD established

 

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Forum Team (Retired) Adam_L
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Re: internet speed locked?

Hi freedom90, 

Thanks for the post! I am sorry to hear about your slow speed issues, I apologise for any inconvenience caused.

I have tested things from here and I can see that your area cable seems to be suffering some load issues, especially during the peak times. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours and the reference number for this is F004147201 and is currently scheduled to be reviewed around the start of July. 

Thanks for your patience regarding this matter, I will need to transfer this to another team to take a look for you but before I can do so I will need to clear security with you as our process demands. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed.

Please respond to me there and I'll get this all sorted.

Speak soon, 

Thanks, 

Adam.


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