Hi am having problems with the internet speed i should be getting around 200Mbps but never gets near this speed i have done the ring virgin up and they have said the problem lies with the terminal box at the top of the road which was to be look at in october 2016, (there are to many uses on this terminal box i was told} wondering if any one is getting the speed there paying for? is there any help out there here is the latest downstream/upstream/net logs
Thanks for the post! I am sorry to hear about your slow speed issues, I apologise for any inconvenience caused.
I have tested things from here and I can see that your area cable seems to be suffering some load issues, especially during the peak times. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.
The upgrades will be to improve bandwidth and performance during the peak hours and the reference number for this is F004147201 and is currently scheduled to be reviewed around the start of July.
Thanks for your patience regarding this matter, I will need to transfer this to another team to take a look for you but before I can do so I will need to clear security with you as our process demands. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed.
Please respond to me there and I'll get this all sorted.
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