Menu
Reply
  • 1
  • 0
  • 0
mark6868
Joining in
68 Views
Message 1 of 3
Flag for a moderator

internet speed - TS17

My Internet speed is very low at peak times. It should be 100 but I am getting 3mb at best! This has been happening on and of for a couple of weeks at peak times. I have complained and I was assured that the issues were corrected but last night and today we are back to a speed of 3mb

0 Kudos
Reply
  • 3
  • 0
  • 0
ChrisMarsh001
Joining in
40 Views
Message 2 of 3
Flag for a moderator

Re: internet speed - TS17

Also in ts17, and getting horrendous speeds of 0.9/2.0mb during peak hours, paying for a 200mb line...

 

No idea whats going on but lately its not just slow round here, its unusable. 

Certainly considering a switch, looking into other providers. 

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
26 Views
Message 3 of 3
Flag for a moderator

Re: internet speed - TS17

Hi mark6868,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read that you are experiencing slow broadband speeds during the evenings.

 

From checking your connection there is a high peak time traffic fault in your area which is causing these speeds you are experiencing. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004878729 and with a review date of 14th December.

 

I will pass this across to one of my colleagues who will provide you with further information.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply