I have a Superhub 2 and the connection keeps dropping. Also, when it works it seems to be slow - I've been testing the speed at different times of the day & week, and I've only clocked download speeds between 1 & 40mbps, despite having the 200mpbs package.
The Superhub is in modem mode and for ages I've blamed my wireless router but I've now realised the problem is the Superhub.
Attached are screenshots from the Superhub status. It looks like the Downstream power levels are too low. How do I get this fixed?
Thanks for getting back to us with that info. Everything looks ok when checking over your connection again. Are you still experiencing a slow and intermittent service? If so it may be worth setting up a Thinkbroadband BQM graph and running it for a day or two. If you can post the results back here we'll certainly take a look to see if it shows any issues. You will need to enable the hub to respond to ICMP echo requests which you can do in advanced settings, ping, in the hub GUI.
This service is just awful. I have yet to clock a speed of over 50mbps. I am having to restart my router several times a day at the moment just to get any connection at all.
I try calling the helpline and all I get is people trying to run remote tests or telling me not to put the router behind the TV. I work long hours and have 3 small children - I do not have time to spend hours on the phone to a helpdesk or to set up monitoring software myself.
I have supposedly been paying for the premium service, and this is anything but.
If this does not get resolved in the near future I will be leaving Virgin Media.