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Registered: ‎17-04-2017
Message 1 of 6 (98 Views)

iPhone download speed

200 service but iPhone download speed is between 8 and 15
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Message 2 of 6 (72 Views)

Re: iPhone download speed

Hi Djmassey,

Thanks for posting and welcome to the community.

I'm sorry you are having an issue with the broadband speeds.

Do you only notice these speeds on the iPhone? 

Are other devices getting the correct speeds?

Have you tried a speed test through a wired connection to see what speeds you achieve?

Let us know how you get on

Sam


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Message 3 of 6 (58 Views)

Re: iPhone download speed

Everything else is good. I just tested my iPhone and got 44 megabits so I guess it's ok now thanks.
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Registered: ‎01-12-2014
Message 4 of 6 (44 Views)

Re: iPhone download speed

Hey Djmassey,

Thanks for the update Smiley Happy

Good to hear that your speed has improved!

Really appreciate you keeping us in the loop, let us know if we can help with anything else.

Catch you again soon,

Take care.

Heather_J

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Message 5 of 6 (37 Views)

Re: iPhone download speed

High speeds didn't last long, constantly 8-12 mbits now.
Was 30 with BT.
Why am I paying for 200?
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Message 6 of 6 (21 Views)

Re: iPhone download speed

Hey Djmassey,

Oh no Smiley Sad

Sorry to hear this! Is this on your wireless connection? How is your Ethernet connection performing right now?

Please get back to us so we can continue to investigate.

Take care.

Heather_J

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