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bradloder1
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i get high ping and lag spikes on games but download speed is fine

My download is great when downloading games,movies,files etc and get a constant 10mb when downloading but when i am playing games i am getting very high ping and i get severe lag spikes every so often which can be very frustrating when playing and i sometimes experience severe rubberbanding . I use a LAN Cable to connect to my modem and i am on the 100mb package.

Downstream

 DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)291000000 Hz251000000 Hz259000000 Hz267000000 Hz275000000 Hz283000000 Hz299000000 Hz307000000 HzLock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID61234578ModulationQAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)-3.0 dBmV-3.4 dBmV-3.5 dBmV-3.8 dBmV-4.2 dBmV-2.5 dBmV-3.2 dBmV-3.8 dBmVRxMER (dB)40.3 dB40.3 dB40.4 dB39.9 dB39.5 dB39.9 dB40.3 dB39.4 dB

Upstream

US-1US-2US-3US-4Channel Type2.02.0N/AN/AChannel ID1718N/AN/AFrequency (Hz)37600000 Hz31000000 HzN/AN/ARanging StatusSuccessSuccessN/AN/AModulationQAM16QAM16N/AN/ASymbol Rate (Sym/sec)51200005120000N/AN/AMini-Slot Size128128N/AN/APower Level (dBmV)46.3 dBmV46.3 dBmVN/AN/AT1 Timeouts00N/AN/AT2 Timeouts00N/AN/AT3 Timeouts00N/AN/AT4 Timeouts00N/AN/A

Network Logs

First TimeLast TimePriorityError NumberDescription 30/05/2016 08:56:04  30/05/2016 08:56:04  Error (4)  68010400  DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;  30/05/2016 01:23:28  30/05/2016 01:23:28  Critical (3)  2436694078  TOD established 

 

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legacy1
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Re: i get high ping and lag spikes on games but download speed is fine

Reboot you super hub router mode or use modem mode and don't download or upload if you want a low ping or try doing QoS.


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legacy1
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Message 2 of 15
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Re: i get high ping and lag spikes on games but download speed is fine

Reboot you super hub router mode or use modem mode and don't download or upload if you want a low ping or try doing QoS.

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bradloder1
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Message 3 of 15
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Re: i get high ping and lag spikes on games but download speed is fine

so how do i change my router into modem mode because the picture is really confusing and i have my LAN Cable in the furthest Right port whic i think it says is the modem mode port Smiley Happy

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legacy1
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Re: i get high ping and lag spikes on games but download speed is fine

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Re: i get high ping and lag spikes on games but download speed is fine

Hi bradloder1, 

 

Welcome to the forums, I'm sorry to see you have been having trouble with lag. 

 

Looking at your connection looks fine from this side. 

 

So we can get to the bottom of this please advise if you are using a wired or a wireless connection? If wireless try wired. Pop the hub into modem only mode and let us know how you get on as it will help us to rule some things out. 

 

It may also help to see a TBB Graph. (Please be aware link is external and we're not responsible for its contents). 

 

Let us know how you get on. 

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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bradloder1
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Re: i get high ping and lag spikes on games but download speed is fine

i am using wired but i am still getting the problem

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bradloder1
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i get high ping and lag spikes randomly while on games but download speed is fine

My download speed is great when downloading games,movies,files etc and get a constant 10mb when downloading but when i am playing games i am get ok ping(around 30-60) most of the time but  i keep getting lag spikes in my ping to like 160-200 every 10 seconds which can be very frustrating when playing and can make it extremely unplayable if playing reaction shooters like csgo etc. I also sometimes experience severe rubberbanding at times. I use wired connection and i am on the 100mb package.

i hope some one can help me out because i have been experiencing this for quite a while now, and before some one says play in modem mode i do sometimes while is does make it better it doesnt fix the problem aslo i cant always play in modem mode when others are in the house using the wifi.

Downstream

DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)179000000 Hz171000000 Hz187000000 Hz195000000 Hz203000000 Hz211000000 Hz219000000 Hz227000000 HzLock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID21345678ModulationQAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)3.4 dBmV3.9 dBmV2.9 dBmV1.9 dBmV3.5 dBmV2.8 dBmV2.1 dBmV1.6 dBmVRxMER (dB)41.9 dB42.5 dB41.4 dB41.4 dB41.4 dB41.4 dB40.4 dB40.3 dB

Upstream

  

US-1

US-2 US-3 US-4 2.0 2.0 N/A N/A 2 3 N/A N/A 31000000 Hz 24400000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 42.0 dBmV 41.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

Network Logs

US-1US-2US-3US-4Channel Type2.02.0N/AN/AChannel ID23N/AN/AFrequency (Hz)31000000 Hz24400000 HzN/AN/ARanging StatusSuccessSuccessN/AN/AModulationQAM64QAM64N/AN/ASymbol Rate (Sym/sec)51200005120000N/AN/AMini-Slot Size128128N/AN/APower Level (dBmV)42.0 dBmV41.8 dBmVN/AN/AT1 Timeouts00N/AN/AT2 Timeouts00N/AN/AT3 Timeouts00N/AN/AT4 Timeouts00N/AN/A

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bambamboyo
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Message 8 of 15
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Re: i get high ping and lag spikes randomly while on games but download speed is fine

Which version of hub are you using?

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bradloder1
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Message 9 of 15
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Re: i get high ping and lag spikes on games but download speed is fine

I am using the first one super hub 1
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bambamboyo
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Message 10 of 15
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Re: i get high ping and lag spikes on games but download speed is fine

Your signal levels look OK. Maybe it is a utilisation problem in your area. As Emma suggests, can you set up a BQM?

http://www.thinkbroadband.com/ping
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