Been noticing very slow speeds this past week doing speed tests i would get as low as 3mb? upload is unaffected however, I currently pay for the 150mb cable only package.
On the superhubs network log it is a full page of Lost MDD Timeout errors about 2 every minuteIt wouldn't be so bad if the net was usable as i appreciate its Christmas and home usuage must be peaking but i am struggling to even watch a youtube video at 320p without buffering, Since one user in the house requires using internet to watch tv via streaming multitasking is non existant at the moment.
Downstream power levels are a complete mess varying from too low to way way too low, and a very poor SNR on half of the channels.
I take it you have rebooted the hub.
You will need to contact VM for resolution, either by waiting here for about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.
Awfully sorry about the poor connection, as griffin mentioned the line parameters not looking good at all. I will send you a forum private message to arrange an engineer appointment, please reply when you have a moment.
Hmm weird goings on this afternoon for a brief period my net was back to normal blistering speeds
And now its returned to its previous state
I decided to reset the error counters when the net was all good and lol it certainly built up again quick
Thought i'd do a comparison heres me downloading a steam game now, huge difference considering these were only a few hours apart and during the time where the download was fine i had no Lost mdd timeouts...
Really sorry, something definitely not looking right with your connection. If it is okay with you I think it is best one of our principal engineers takes a look. I will send you a forum message to arrange another appointment.
Just had the visit from an engineer his name was Ben (id 43331) extremely helpful firstly replaced the connector from the coax to the superhub that didn't work then swapped my superhub 2 to a 3 then activated it, however that didn't fix the issue he then went to the green box turned out my cable was fudged so he stripped it and re terminated it and the issue was fixed. Very pleased with the service!
Here is a screenshot of my downstream now
As you can see much improved! Thankyou Nicola for arranging the visit and Ben for fixing the issue!