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jasonu
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high utilisation november 2nd 2016 fix?

i contacted 151/150 

told me the ref number i can`t search due to virgin media terms of the data .

 

told me july 2016 fixed and wasn`t 

 

moved to 2nd november 2016 and loads of 4 letters around 

WE CAN¬T TELL U IF THERE ON SITE!!!  WE CAN JUST GIVE U A JOB NUMBER .

 

CAN ADMIN CHECK!!!!!

 

300MEG IS AROUND BUT VIRGIN REFUSING ME UPDATE DUE TO THE PROBLEMS ON NETWORK.

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Forum Team (Retired) BenD_H
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Re: high utilisation november 2nd 2016 fix?

Hello Jasonu,

 

Many thanks for coming back with your message to us, I hope you're having a good weekend so far.

 

I can see the outage F004408625 is still ongoing and the estimated review date of this is the 2nd of November 2016. All notes in your account have been updated to show this should you need to call in in the future. 

 

Please come back to me if you need any further support.

Ben

 


Who's who? Find out more about our community members. Good folk to know


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jasonu
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Message 3 of 8
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Re: high utilisation november 2nd 2016 fix?

any update on the ticket ?

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Superuser
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Re: high utilisation november 2nd 2016 fix?

Won't be an update until the actual date (when the computer generates you another review 3-4 months down the line).


Unless you've just asked early to try and beat the 1 week-2 week wait.
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jasonu
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Re: high utilisation november 2nd 2016 fix?

YET ANOTHER FIXED DATE THIS IS NOW THE 3TH DATE FOR THE FIX

THE FIX NOW 29TH MARCH 2017 .

A YEAR AND 2 MONTHS SINCE IT WAS REPORTED TO THIS COWBOY COMPANY !!!.

ASKED CUSTOMER SERVICE FOR A LETTER TO FILE A CISAS OVER THERE SPEEDS THEY REFUSED ME POINT BLANK SO THERE IS MORE COVERS UP`S IN THIS COMPANY THEN THE SHOP WHICH SELLS THEM.


GUESS THIS WILL BE IN THE EDIT.


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Superuser
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Re: high utilisation november 2nd 2016 fix?

It is not a fix date, it's just a review date. VM cannot give fix dates although the scripts the phone staff use claim the dates to be.

As to the letter (deadlock letter I assume) the call centre will likely not have an answer for that in their scripts so make anything up. Best bet is to ring up and ask to speak to cancellations (between 9-5pm weekdays), don't accept an answer other than being out through, and you should getting put through to them where they don't read scripts like customer services.
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jasonu
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Re: high utilisation november 2nd 2016 fix?

SO THE WORDS OF VIRGIN MEDIA TO ALL

THIS SERVICE IS BLEEPED UP AND IF ALL DON`T LIKE IT INC ME GET THE BLEEP OUT OF HERE AND GO TO OTHER INTERNET COMPANY...

AND THANK YOU FOR BREAKING MY DATA PROTECTION RULE POSTING OF THE FOLLOWING .

(deadlock letter I assume) 

I NEVER SAID ON OPEN FORUM OVER ANY  (deadlock letter )  .

SO AS 151 SAID ON PHONE WE HAVE FIXED THE PROBLEM AND FINAL CHECKS 2ND NOV 2016 11:45AM TODAY . 99.9% CHECKED AND FIX WILL BE SIGNED OFF THAN .

 

 

 

 

 

 

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Superuser
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Message 8 of 8
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Re: high utilisation november 2nd 2016 fix?

Not to burst your bubble but I do not work for VM. I'm a customer like you. Leaving is probably the best route for you though, and you can leave penalty free due to the price increase for a limited time if you quote that as the reason for leaving.


As to breaking the DPA,
1) I don't work for VM (again)
2) Saying about a deadlock letter wouldn't break the DPA in any case. It's part of the CISAS process (which you brought up). No personal details were revealed (as i don't have any).
3) really?


Being ignorant of process or law is not any excuse for falsely calling out wrong doing.

I've given you the tools to go whatever route you want (continuing to try with a CISAS complaint, or leaving and finding another provider, or just sitting doing nothing) if you want to flare up about it all then that's your own choice.
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