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luckyvi
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hey i really need help

Hey people i need help with my speed i have been on the phone with Virgin and they say my speed will be fixed on the 1st off Feb. my speed i should be getting is 200 but am only get 10 download and 0.00 upload if anyone can help thanks 

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Superuser
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Re: hey i really need help

please stick to one post and do not post more than once for the same problem as this delays the replies for you and everyone else
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luckyvi
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Re: hey i really need help

okay

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Superuser
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Re: hey i really need help

more detail

are you testing wired or wireless - always test wired 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status  - and post the downstream and upstream figures

and if it was offshore who gave you the 'fix' date then what that is a review date - that may move forward months on that date and will likely move again 

____________________

Tony
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luckyvi
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Re: hey i really need help

am using wired as i game and stream 

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Superuser
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Re: hey i really need help

how did you test the speed. if you had 0.00 upload you wouldn't have a connection the download needs the upload to work.

Are you sure nothing is uploading when you test the speed. Maxing your upload will have a massive effect on the download
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luckyvi
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Re: hey i really need help

 

 

 

 

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luckyvi
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Re: hey i really need help

i used speedtest.net and it says connecting thanks
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luckyvi
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Re: hey i really need help

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 235000000 243000000 251000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 55 56 57 58 59 60 61 62
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.02 3.31 3.19 3.16 2.99 2.76 3.14 3.04
RxMER (dB) 37.09 37.36 37.36 37.36 37.94 37.94 37.94 37.94
Pre RS Errors Reset Counter 405 989 310 295 948 957 293 297
Post RS Errors Reset Counter 282 296 287 284 948 957 293 286



Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 20 N/A N/A 17
Frequency (Hz) 25800000 N/A N/A 46200000
Ranging Status Success Other Other Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 46.25 N/A N/A 47.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 14 0 0 21
T4 Timeouts 0 0 0 0

using wired too
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Forum Team
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Re: hey i really need help

Hi luckyvi,

 

Welcome to the Community!

 

Really sorry to hear you're having speed issues.

 

I've checked out your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003339184). Our technicians are working to get this sorted out as soon as possible and have set a review date of 1st February.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh 


Tech fan? Have you read our Digital life blog yet? Check it out


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