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mooreandrew
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github.com Operation timed out

I am receiving strange connection issues when going to github over the last couple of days. This can't be an issue with github as when I go into work I don't see any issues, but at home I can't go 5 minutes without it happening.

I am getting intermittent Connection time out/Operation timed out.

An example below:

 


Andrews-MacBook-Pro-2:3 andrewmoore$ git clone git@github.com:mooreandrew/test-app.git Cloning into 'test-app'... ssh: connect to host github.com port 22: Operation timed out fatal: Could not read from remote repository. Please make sure you have the correct access rights and the repository exists. Andrews-MacBook-Pro-2:3 andrewmoore$ git clone git@github.com:mooreandrew/test-app.git Cloning into 'test-app'... remote: Counting objects: 2734, done. remote: Total 2734 (delta 0), reused 0 (delta 0), pack-reused 2734 Receiving objects: 100% (2734/2734), 84.07 MiB | 2.04 MiB/s, done. Resolving deltas: 100% (756/756), done. Checking connectivity... done. Andrews-MacBook-Pro-2:3 andrewmoore$

 

When doing a ping:

64 bytes from 192.30.253.112: icmp_seq=155 ttl=48 time=137.682 ms
64 bytes from 192.30.253.112: icmp_seq=156 ttl=48 time=245.608 ms
64 bytes from 192.30.253.112: icmp_seq=157 ttl=48 time=255.427 ms
Request timeout for icmp_seq 158
Request timeout for icmp_seq 159
Request timeout for icmp_seq 160
64 bytes from 192.30.253.112: icmp_seq=161 ttl=48 time=211.710 ms
64 bytes from 192.30.253.112: icmp_seq=162 ttl=48 time=138.497 ms
64 bytes from 192.30.253.112: icmp_seq=163 ttl=48 time=336.620 ms
Request timeout for icmp_seq 164
64 bytes from 192.30.253.112: icmp_seq=164 ttl=48 time=1902.610 ms
Request timeout for icmp_seq 166
64 bytes from 192.30.253.112: icmp_seq=165 ttl=48 time=2210.012 ms
64 bytes from 192.30.253.112: icmp_seq=166 ttl=48 time=1257.870 ms
64 bytes from 192.30.253.112: icmp_seq=167 ttl=48 time=293.518 ms
64 bytes from 192.30.253.112: icmp_seq=168 ttl=48 time=151.553 ms

When doing a trace route:

Andrews-MacBook-Pro-2:3 traceroute github.com
traceroute to github.com (192.30.253.113), 64 hops max, 52 byte packets
 1  192.168.0.1 (192.168.0.1)  2.808 ms  2.003 ms  1.694 ms
 2  * * *
 3  exe2-core-2a-xe-801-0.network.virginmedia.net (213.105.156.61)  12.780 ms  11.916 ms  12.903 ms
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  manc-ic-1-ae1-0.network.virginmedia.net (62.254.42.242)  31.355 ms  37.602 ms *
11  86.85-254-62.static.virginmediabusiness.co.uk (62.254.85.86)  33.093 ms  31.616 ms *
12  nl-ams02a-rc2-lag-102-0.aorta.net (84.116.130.121)  140.822 ms *
    nl-ams05a-rc2-lag-105-0.aorta.net (84.116.130.65)  133.652 ms
13  us-was03a-rd1-ae102-0.aorta.net (84.116.130.122)  136.005 ms *  138.106 ms
14  us-was03a-ri1-ae11-0.aorta.net (84.116.130.165)  134.265 ms  133.124 ms
    us-was03a-ri1-ae10-0.aorta.net (84.116.130.174)  134.629 ms
15  xe-0.equinix.asbnva01.us.bb.gin.ntt.net (206.126.236.12)  135.249 ms  133.942 ms  137.555 ms
16  * * *
17  * * *

Area reference 18

Any ideas how I can get this issue resolved?

 

 

 

 

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Re: github.com Operation timed out

Hi mooreandrew,

Firstly please accept a warm welcome to our Community Smiley Happy Apologies too for not reaching your post sooner, didn't intend to keep you waiting but thanks for posting up your data.
I've performed two traceroutes of my own, one via the point at which your connection joins the CMTS and another via command prompt by way of comparison.
The former replicates the issue you've reported and the latter shows how the destination can be reached. If the problem is intermittent then I'm lucky that it failed whilst I was testing!
I've submitted a fault ticket to our Networks department - ref: F004864037 - so that this can be investigated and I'll let  you know as soon as I have any updates on this.
Bye for now, 


Jen
Forum Team



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Re: github.com Operation timed out

Hi mooreandrew,

A quick request:

Would you please provide me with the times of day that this issue seems to occurring?
This is a request on the fault ticket I raised yesterday and I'd like to update it so the investigation can continue.

Many thanks Smiley Happy


Jen
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mooreandrew
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Re: github.com Operation timed out

Thanks for the reply.

I haven't used github that much since then, instead have switched to using gitlab.com.

I was having those issues at all times of the day. on the 21st October it was all day. On the previous couple of days I was only home in the evening and it was happening all the time then.

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Re: github.com Operation timed out

I understand, can't say I blame you to be honest. Though it does make it a little difficult to diagnose now. Would you care to continue using github.com for a while longer so we can get the required data from you, or are you happy for me to close the ticket?


Jen
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