2 weeks ago
frustration and frustration
they were calling me every day when i cancelled my contract due to poooooooor broadband performance
then they agreed to provide a new router that never arrived, and a speed boost to 150mbps
speed boost did work for a month and now it is not even 50, it is around 20, 30, 40 at times
disconnection, degraded performance
i hv all speed checks' screen shots with me
no one helping
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Use Twitter and copy in @Ofcom.
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Similar here. On the same as you but I get around 80mb/s on average. I still can't stream Youtube at anything above 480 and Iplayer still has numerous buffering periods.
I have had similar issues for quite some time. I have been in touch with support who tweaked the settings but no improvement. The constant pauses and buffering are beyond irritating.
Everytime I run the check connection I get a we have an issue take a break it will be back in 10 minutes. You can only run this three times a day and needless to say does not fix anything.
I am sick of getting nowhere and having to put up with such shoddy service.
a week ago
Ok Thanks. I will create one twitter account for this purpose.
And i can see that it's not only me, many suffering from their poor service, so we must raise it!!!!!!!!!
There is nowhere in on the Virgin web page you can access the customer service
Is there any way I can email Virgin media customer service
I don't think they have any working email id for customer services, and i doubt if they had one, they won't be efficient in answering and resolving the issues.
i am on twitter now, couldn't find any contact details for ofcom