internet keeps dropping out at random times of the day for about 2 - 6min, below is the logs + Router Status
Date And Time Error Number
Well need upstream and downstream power levels to see if there's anything amiss.
Upstream bonded channels
Channel ID / Frequency(Hz) / Mode / Power (dBmV) / Modulation / Channel Bandwidth(Hz) / Symbol Rate (ksps)
also for info - this happens both wirless and wired, phoned VM they got me to unplug hub3 take out the white cable, did some tests / reset but happend again today , also wirless very slow
Set up a BQM
Run it for say 24 hrs, and post the result.
thinkbroadband is legit, and Broadband Quality Monitor is a very cool test. Here's mine right now:
some day Virgin / Intel will fix the occasional very high pings that are revealed in yellow here ... a good connection should not have all that yellow!
Thanks for the posts, I am sorry to hear about your drops of internet connection, I apologise for any troubles incurred.
I have run some checks from here and I can see that you're only locking onto one upstream channel, an engineer will need to attend in order to resolve this for you.
I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.
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