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gordon4
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drop out with internet - No Ranging Response received - T3

internet keeps dropping out at random times of the day for about 2 - 6min, below is the logs + Router Status

 

Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
45800000
Locked

 

Date And Time Error Number

Event Description

2017-02-01 03:08:46.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:08:46.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:08:51.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:08:57.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:09:42.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:09:42.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:11:13.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:11:47.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:11:47.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-01 03:13:13.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-08 16:25:45.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-09 10:27:53.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-09 16:03:15.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-09 23:55:48.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-10 08:29:14.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-13 00:07:02.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-13 19:48:19.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-14 02:16:43.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-14 20:58:13.002417164308Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-02-15 17:17:36.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Superuser
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Message 2 of 8
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Re: drop out with internet - No Ranging Response received - T3

Well need upstream and downstream power levels to see if there's anything amiss.

 


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gordon4
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Re: drop out with internet - No Ranging Response received - T3

Downstream bonded channels
 
Channel / Frequency(Hz) / Power(dBmV) SNR(dB) / Modulation / Channel ID
1  2987500001.2    39.8    256 qam  17
2322750000140.9256 qam  20
3314750000138.9256 qam  19
4306750000140.3256 qam  18
52907500001.238.9256 qam  16
62827500001.538.9256 qam  15
72747500001.940.3256 qam  14
8266750000240.3256 qam  13
92587500002.240.3256 qam  12
10    2507500002.240.3256 qam  11
112427500002.440.3256 qam  10
122347500002.540.9256 qam  9
13226750000340.3256 qam  8
142187500003.240.3256 qam  7
152107500003.240.3256 qam  6
162027500003.540.3256 qam  5
171947500003.540.9256 qam  4
181867500003.540.3256 qam  3
191787500003.540.3256 qam  2
201707500003.540.3256 qam  1

 

 Upstream bonded channels

Channel ID / Frequency(Hz) / Mode / Power (dBmV) / Modulation / Channel Bandwidth(Hz) / Symbol Rate (ksps)

25 45800000 ATDMA 36.316 qam 6400000 5120
26 35800000 ATDMA 36.316 qam 6400000 5120
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gordon4
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Message 4 of 8
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Re: drop out with internet - No Ranging Response received - T3

also for info - this happens both wirless and wired, phoned VM they got me to unplug hub3 take out the white cable, did some tests / reset but happend again today , also wirless very slow 

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Superuser
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Message 5 of 8
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Re: drop out with internet - No Ranging Response received - T3

Set up a BQM

 HERE

 Run it for say 24 hrs, and post the result.

 

 

 


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gordon4
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Message 6 of 8
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Re: drop out with internet - No Ranging Response received - T3

Does all the downstream and up stream look ok then? Don't want to run something for 24hours from a site I'm not 100% sure about
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NoResyncsPlease
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Re: drop out with internet - No Ranging Response received - T3

thinkbroadband is legit, and Broadband Quality Monitor is a very cool test. Here's mine right now:

 

My Broadband Ping - ViginBefore

 

some day Virgin / Intel will fix the occasional very high pings that are revealed in yellow here ... a good connection should not have all that yellow!

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Forum Team (Retired) Adam_L
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Re: drop out with internet - No Ranging Response received - T3

Hi gordon4, 

Thanks for the posts, I am sorry to hear about your drops of internet connection, I apologise for any troubles incurred.

I have run some checks from here and I can see that you're only locking onto one upstream channel, an engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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