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nadelinptrv
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Message 1 of 9
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download speed

hello i used to get around 10-15mb/s download speed when i first got virgin a month or two ago but now its dropped to 1mb/s max download speed and wondering why that is. i do media studies for uni and its crucial that i am able to download my video files more or less quickly which was fine with the 10-15mb download speed but nowhere near good enough on 1mbs.. i checked for any faults in the system etc but nothing came up. any help appreciated thanks

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cje85
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Message 2 of 9
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Re: download speed

Do you get good results on www.speedtest.net or is that slow too?

There is a problem in some areas which causes very slow file download speeds, even if you can get good speed test results.

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nadelinptrv
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Message 3 of 9
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Re: download speed

speedtest shows 9.50mb download and 6.14mb upload speed as it was when i first got virgin, but now when i download files it never goes over 1.5mb unfortunately even though speedtest shows same results as before

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Superuser
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Message 4 of 9
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Re: download speed

If you were only getting 10Mbs to start with, why did you stay?

That should of set alarm bells ringing day one.




You signed up to a detoriates service which (over time) gets worse when more people get signed up / stream more content.
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nadelinptrv
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Message 5 of 9
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Re: download speed

at my old house i had around 200kb download speed no matter the service provider so this seemed like quite the upgrade ^_^

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Superuser
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Message 6 of 9
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Re: download speed

I'm assuming your old place could only get BT/Sky/talktalk etc then that all run on the same network. Or did you try between those and VM?

VM run on a different network and if you were not getting full speeds straight away (through a wired connection) then that's a big problem.
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nadelinptrv
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Message 7 of 9
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Re: download speed

quite right, went from sky to talktalk with no improvement as virgin said they dont deliver to my area/street unfortunately 

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Superuser
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Message 8 of 9
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Re: download speed

As sky/talktalk/BT all use the same lines, that's pretty expected Smiley Tongue
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Forum Team
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Message 9 of 9
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Re: download speed

Hi nadelinptrv,

 

Welcome to the community. It's nice to have you here.

 

I'm sorry to read that you are having issues with your broadband speeds.

 

From checking your connection, there is an SNR (signal to noise ratio) fault reported within your area which is causing intermittent connection. The reference number is F004908732 and the reviewdate is later this evening.

 

As the Hub is showing as offline I am unable to check your line for any other issues. When you are back online can you post your router information for me please? To do this type in 192.168.0.1 in the address bar, no need to sign in, on the top right you will see router status. Within here you will have downstream, upstream and network log. You can copy and paste this information, that would be great.

Have you tried a speed test whilst the Hub is in modem mode at all to see if there is a difference?

 

Hope to hear from you soon

Sam


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