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countzero
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download speed is < 2mb at most times now

I'm in area 24, download speed is appalling, and has been getting worse over the last week. I've done all the usual stuff, checked connections etc, but I'm getting fed up watching the magic circle every time I go onto a website. Interestingly the virgin media site is one of the worst.

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Re: download speed is < 2mb at most times now

Hello there countzero,

Welcome to the community Smiley Very Happy

Really sorry to hear about the slow connection you're experiencing. Can I check if you're using your wireless or hard-wired connection when you notice the speed issues? Does this happen on multiple devices or at specific times of the day / night? Are you able to perform some speed tests and post your results?

Hope to hear back from you soon,

Take care.

Heather_J

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countzero
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Re: download speed is < 2mb at most times now

Hi I got through to the helpdesk and they updated the firmware on the box, running ok now, thanks

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