This is the first time I have posted on here, but I am now at the point of changing back to sky! I have been running service status and speed tests on my internet now for 6 months, after constant problems. Every time I run the status test I get faults, even after numerous call outs etc. After reading blogs and posts, I find myself asking the question, would we put up with this service from any other provider ! I pay an absolute fortune for my Virgin and I have to say from experience , are the worst company I have dealt with. Ping tests are proving the speeds are not what they are claimed to be and the constant issues with broadband are leaving me questioning why ? Q: is this the same for others or am I just unlucky. Examples attached ! !
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Sorry we have taken a while to arrive and for connection experiences. The traffic on your segment is high at peak times and may impact your speed and lag. Apart from that the actual line and hub look good. Our planning team are aware and we would like to carry out some upgrade work in the area ref F004798785 with a current review date of 05 APR 2017. Please accept our apologies, I will send you a forum private message to discuss further.