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Chris_mac
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Message 1 of 19
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cant turn off advanced network error search

I can't turn off the advanced network error search.

 

The link at :

 

https://my.virginmedia.com/advancederrorsearch/settings

 

does not work, hasn't for a long time and it appears that Virgin Media is well aware of this and has still not fixed the error.

 

I'm posting this because this seems to be the only way to get it switched off. Pretty rubbish service all round.

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Superuser
Superuser
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Message 2 of 19
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Re: cant turn off advanced network error search

Hi @chris_mac

Fortunently the staff on the community can get it done or you could always contact the Live chat option https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZON...

The artist formally known as Swt4ajp
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Forum Team
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Message 3 of 19
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Re: cant turn off advanced network error search

Hi Chris_mac

 

Welcome to the community

 

Sorry to hear that you were unable to turn off Advanced Network Search.

 

I have done this for you, hopefully this should now work for you.

 

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Mark77a
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Message 4 of 19
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Re: cant turn off advanced network error search

Hey Sam,

Please can you turn advanced network error search  off for me too :-)

 

I prefer to go to a goggle search :-)

 

http://www.virginmedia.com/myvirginmedia/advancederror/ > goes to

Oops, something's broken 

https://my.virginmedia.com/advancederrorsearch/settings 

 

HUGE thanks in advance

Mark

 

 

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Moderator
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Message 5 of 19
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Re: cant turn off advanced network error search

Hi Mark77a

 

Thanks for posting Smiley Happy I've turned off the Advanced Network Search for you.

 

Kind regards,

Ty


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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matt-h
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Message 6 of 19
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Re: cant turn off advanced network error search

Can I please also have this turned off. The page where it goes to after selecting the turn off radio button is broken.. I wondered why searches looked different the last few days...

 

now I know what it is I'd like it taking off thank you 

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markelane
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Message 7 of 19
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Re: cant turn off advanced network error search

Hello - would you please turn this off for me too?

 

The URL  http://www.virginmedia.com/myvirginmedia/advancederror/ does not work. 

 

Thanks

Mark

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Forum Team
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Message 8 of 19
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Re: cant turn off advanced network error search

Hello Both 

 

Sorry you are having problems opting out of advanced network error search, the opt out links seem to be working from here. Something to note is you will only be able to do it from your home connection once logged into My Virgin media we have some more information here Advanced Network Error Search FAQs & Feedback 

 

matt-h - it looks like you are already opted out so hopefully you got there before me, well it was November sorry.

 

Mark - I have just opted you out, please let us know how it goes.

 

Many thanks

Nicola

Virgin Media Forum Team
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Huggywuggy
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Message 9 of 19
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Re: cant turn off advanced network error search

Can you turn my advanced network settings off please 

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sophie_pike
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Message 10 of 19
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Re: cant turn off advanced network error search

Hi, can you opt me out as well?

I think there is something wrong with the advanced search - it keeps trying to search something, and I don't know why! But a new tab keeps just popping up saying advanced search error when I haven't searched anything, and then disappearing. It's getting really annoying, because the tab just opens all the time!

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