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brodband slow

hi im upgrade my internet to VIVID 200 Gamer

With VIVID 200 Gamer, you get download speeds of up to 200Mbps - for faster game updates. Plus, upload speeds of up to 20Mbps

so I pay now  £50.25 per months and when im check my speed download on

my download speed is around 55 mbps

my upload is 20 mbps

my question whye I have just only 55 mbps speed download im not happy with this speed I have some new Virgin Media Hub 3.0 Quickstart

all connect good but no id whye have small speed


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Re: brodband slow

Hi czarny403,


Welcome to the Community!


Really sorry to hear you're having trouble with your connection.


I've located your account and I can see an issue with both your Upstream and Downstream Power levels that will need adjusting.


I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.


Speak soon Smiley Very Happy



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