Menu
Reply
  • 3
  • 0
  • 0
samjalijhotmail
Joining in
101 Views
Message 1 of 7
Flag for a moderator

broadband speed

I paid for 100mb/s but according to a speed check test I only got about 50 download ?

0 Kudos
Reply
  • 10.04K
  • 294
  • 626
Forum Team
Forum Team
81 Views
Message 2 of 7
Flag for a moderator

Re: broadband speed

Hello samjalijhotmail,

 

Welcome to the community! Smiley Happy

 

Sorry to hear that you're not receiving the speeds you'd expect.

 

I'd like to ask a few questions if you don't mind. Firstly, are you using a wireless or a hard-wired connection when you test your speed? Ideally we would like to see results tested on an Ethernet cable, if you don't have one let me know.

 

Also, are you noticing if the speed alters at different times of the day / night?

 

Hope to hear back from you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 3
  • 0
  • 0
samjalijhotmail
Joining in
70 Views
Message 3 of 7
Flag for a moderator

Re: broadband speed

hi there

 

i did the test via wireless as this is how we normally access broadband ?

I did this particular test during the day

 

Thanks

0 Kudos
Reply
  • 9.02K
  • 760
  • 1.88K
Superuser
Superuser
57 Views
Message 4 of 7
Flag for a moderator

Re: broadband speed

You will need to test the actual connection speed by a device connected directly to the hub by ethernet cable.

Wireless is just too reliable to obtain a true reading as it can be adversley affected by Range, Interference, Client Hardware and the Topography of your home.

I would also bear in mind that 50Mbps is a typical speed for single stream wireless adapters.

  • 10.04K
  • 294
  • 626
Forum Team
Forum Team
28 Views
Message 5 of 7
Flag for a moderator

Re: broadband speed

Hey samjalijhotmail,

 

Thanks for getting back to me Smiley Happy

 

As griffin has said, we will need to see some results from a hard-wired connection to establish if this is a wireless issue or a problem with the connection as a whole. If you don't have an Ethernet cable please let me know and I'll arrange for one to be sent to you.

 

Catch you again soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 3
  • 0
  • 0
samjalijhotmail
Joining in
23 Views
Message 6 of 7
Flag for a moderator

Re: broadband speed

hi

I have a cable- can you recomend a good speed test website?

0 Kudos
Reply
  • 4.22K
  • 89
  • 271
Moderator
Moderator
16 Views
Message 7 of 7
Flag for a moderator

Re: broadband speed

Hi samjalijhotmail

 

Myself I use speedtest.net but there are many others for you to choose from. A quick google search can provide you with some more options Smiley Happy Let us know how you get on. 

Kind regards,

Ty


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply