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rickmacca76
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below stated broadband speed

I have just had virgin installed with the full house bundle 200mbp speed broadband and I have just done a broadband test with two various websites and the average speed for down load is just 22mbp and the upload just 17 how can this be, I feel cheated that I am paying for a service I am not receiving, I might as well have gone with a lower package or stayed with sky what can I do to solve this problem.

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Re: below stated broadband speed

Hi rickmacca76,

 

Welcome to the Community!

 

Really sorry to hear you're having speed issues.

 

I've run a diagnostic on your equipment and everything is looking healthy at the moment. Levels are all as they should be and there are no issues with the network in your area.

 

Are you connecting wired or wirelessly?

 

I'd like you to try running speed test with the hub in Modem Mode to see what kind of results you get.

 

Speak soon Smiley Very Happy

 

Josh


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