So I’ve just received my new 1gb router and although the speeds are consistent, they are staying around 500mb. I did receive a text saying “We're sorry. Due to technical difficulties, we haven't been able to activate the new kit. Please give us a cal...
i had 1gb fibre installed a few weeks ago. utter rubbish, its no faster than it was before, its actually slower.the first hub5 they sent me out had a fault on it, virgin was unable to see the speeds i was getting at the router, so they sent me out a...
Hi, My internet has been nothing but shocking today. Fortunately, I'm not working, unfortunately, rubbish internet ruins a day off. My speeds show as fine when using fast.com (unbiased, Netflix doesn't care whether you're Virgin, Sky, BT or whoever) ...
Hi, just a small query. While using the Sam Knows speed test I noticed there is reference to Service Provider and Package. For Virgin Media the package I have refers to 500x35. What does this mean? I for instance am on the 1gig package for VM but jus...
I signed up to a new contract last week which included a speed upgrade from 50Mbps to the heady heights of 125Mbps.So far this hasn't been implemented. Logging into My Virgin Media shows me as still on 50Mbps and that's what the modem config shows t...
Hi All,Not an uncommon problem at all but having massive fluxations in my upload speed. Looking at the network status I have these on my HUB 5. Is there anything in here that jumps out to people I need an engineer to look at? Many Thanks.Downstream b...
This problem keeps occurring. It gets 'fixed' and everything is fine for a few weeks then it starts up again.The helpline blame everything except Virginmedia's equipment.The last 48 hours have been dreadful. 0.19 Mb/s and the booster has disappeare...
I am really struggling with lack. My ping on call of duty is quite literally ranging between 30 and 280 ms. I have reset the hub. I have reset my Xbox. I have reset everything I’ve checked all the connections and still having the same issue this has ...
Currently I'm on gbit connection - engineer visited today and mentioned I should keep an eye on upload levels, as it may be upgraded.Has anyone got further info on this by any chance?
We lost connection on Monday 27th and still no service yet and nothing from Virgin on what the problem is. It has gone from being fixed by 12.45am Tuesday to now saying 6pm tonight. For someone who works from home the only connection is through my mo...
