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High packet loss

I’ve been having issues with an unstable connection, particularly for video, for about a week now. Ever since some gas company vans parked over the virgin media manhole (I presume there are now packets leaking into the gas, which I guess is better th...

Ajaxnz by Joining in
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[Feedback] Hub 5 - We do like it fast VM Team.

I have to give it to you Virgin Media, you have made me happy. Now when Gig1 became available many months ago in my area, I upgraded right away, I would literally visit every week or so to check if I had it yet.2 days ago, I renewed my contract with ...

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volt 350 but actual is 270'ish

i'm on volt 350 but my phone can only achieve around 270'ish using various speed test apps..my very old laptop can only get around 70 but thats down to its limited hardware but my phone is a new motorola edge 30 neo ..any thoughts?

scareyone by On our wavelength
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Broadband speed

Pay for M350, only been getting 95MB since the outage last week. Rebooted the hub > 5 times but no luck?Any pointers?

amk1203 by Tuning in
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Unacceptable packet loss and stream frame drops AGAIN

hi all,despite the fact i had an ongoing conversation with a very nice community manager who had helped keep me updated when i had this problem for 2 months at the end of last year, apparently me replying to her asking me to "let me know if you exper...

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JowoHD by Joining in
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Stupidly Slow Upload Speeds

Hello, I just had 250mbps fibre installed and while the download speeds are normal the upload is consistently below 1mbps. I contacted Virgin directly numerous times but they seem clueless and not particularly in a rush to fix the issue (you need to ...

Here we go again another crash

Internet crashing out and restart doesn't help just like last week.this one is after factory resetno where near normal speed

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My upload speeds have been playing up.

Call it a coincidence but ever since Virgin Medias slow "Upload Boost" for 1 gig customers imy upload speeds have been all over the shop, this has never happened...infact upload speeds is probably the most consistent thing Virgin Media have to offer ...

kazue58 by Joining in
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Door knockers asking about broadband speed

I had someone knock on my door this morning saying work had been recently carried out in my area and there'd been complaints from numerous neighbours about broadband speeds due to this.He asked if I could do I broadband speed check but I told him I w...

tch1 by Joining in
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