Chart from Samknows Before the 12th June I'd consistently get speeds on the whitebox of 900mb+Speeds started to drop on the 13th June, now the connection completely maxes out at 600mb, it's as though I'm on the 600mb package or something, nothing wil...
After the weekend broadband issues (half of the weekend without internet), my upload is under 1mbps all the time. It's Thursday, and you still didn't fix this... When Virgin is gonna start providing services we are paying for?
I am making this post to make my conversations with the support agents easier.I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Now the issues are back again.My Hub 3 ...
I am making this post to help me converse with support agents. I had similar issues in the past, some 8 months ago, and they were resolved. Unfortunately, they are back.My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up...
I'm on gig1 and have rebooted my hub several times but my upload speed hasn't increased. I tried explaining this to the call centre but they didn't seam to understand so booked an engineer visit. Luckily my appointment was today after the storms knoc...
With the upgrade to COD Season 4 and Rocket League I moved my CAT5e cable from my SKY Modem to the VM Modem, and last night I got issues in COD, Rocket League and Warcraft.The BQM below shows exactly what happens when gaming. You can see around 9.30p...
I am using the M200 package and generally my experience has been positive, however recently I have been encountering a recurring issue when attempting to stream to Twitch resulting in repeated crashing of upload speeds from 6000kbps to almost zero, t...
For a couple of weeks now the upload speed on our 1Gb package has been sitting around 25-30Mbps instead of the usual 52Mbps. We're also noticing artifacts when watching live or recorded TV (streaming is fine) - which may or may not be related. Virgin...
Just upgraded to Gig1 and have some issues with ping/latency. are my power levels too high? Or do i just wait a couple of days
Since the recent upgrade to 100 Mbit upload speed my 1 Gbit download seems to have been reduced to 500 Mbit.All the automated checks say there is no issue, but I think the wrong package has been applied to my account.Tried calling but can't get throu...
