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Packet Loss After work in my area!

After emails about work on the virgin media in my area I’ve been experiencing 20% packet loss ever since. The wifi was completely fine before hand for the past 3 months or so which is uncommon for virgin however on Tuesday this week the packet loss h...

Slow upload speed - Hub 4 - 1Gig

For around a week i've been experiencing super slow download speeds.I have the 1gig fibre and get around the 300mb download speed with my current upload speed around the 0.2-0.7mbI use the Hub 4 in modem mode and have a TP-Link Archer AX72 as my rout...

deano82 by • Tuning in
  • 638 Views
  • 6 replies
  • 0 kudos

Connection Dropping and intermittent slow speeds

Hi I have been having issues with my connection dropping it is getting more frequent. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. this is going up and...

Pay for 350, get 80 ish

As above, regularly get much less than I pay for via my wired connection.BQM looks fine, speedtest results dont.What info do you need to advise.Thanks in advance 

dholdi by • Tuning in
  • 939 Views
  • 14 replies
  • 0 kudos

How to get the increased upload speed on M500?

I got an e-mail this morning that the new upload speed is now available and all I have to do is switch off the routerwait 10 seconds and switch it back on then check the speedSo I did this....twiceand the upstream service flow on my hub5 is still the...

Blakey47 by • On our wavelength
  • 1967 Views
  • 19 replies
  • 0 kudos

Huge speed drop - from 1.1gb to 600mb

Chart from Samknows Before the 12th June I'd consistently get speeds on the whitebox of 900mb+Speeds started to drop on the 13th June, now the connection completely maxes out at 600mb, it's as though I'm on the 600mb package or something, nothing wil...

charleem by • On our wavelength
  • 335 Views
  • 4 replies
  • 0 kudos

Upload under 1mbps with download 270mbps+

After the weekend broadband issues (half of the weekend without internet), my upload is under 1mbps all the time. It's Thursday, and you still didn't fix this... When Virgin is gonna start providing services we are paying for?

Sanctx by • Joining in
  • 588 Views
  • 8 replies
  • 0 kudos

Synchronization loss (RCS Partial Servce, T3 timeout)

I am making this post to make my conversations with the support agents easier.I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Now the issues are back again.My Hub 3 ...

adept by • Tuning in
  • 347 Views
  • 3 replies
  • 0 kudos

Hub loses sync (RCS Partial Servce, T3 timeout)

I am making this post to help me converse with support agents. I had similar issues in the past, some 8 months ago, and they were resolved. Unfortunately, they are back.My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up...

adept by • Tuning in
  • 692 Views
  • 6 replies
  • 0 kudos

Upload speed increase not applied

I'm on gig1 and have rebooted my hub several times but my upload speed hasn't increased. I tried explaining this to the call centre but they didn't seam to understand so booked an engineer visit. Luckily my appointment was today after the storms knoc...

Nick0810 by • Tuning in
  • 1131 Views
  • 11 replies
  • 0 kudos
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