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Broadband upgrade

HiI ordered a broadband upgrade to the 500Mbps down, 50Mbps up, last Sunday for an extra £5pm. I got an email with my order with an expected date of Wednesday 28 June 2023.Nothing happened and the order never showed on my account.I went on live chat ...

Ajay9205 by Joining in
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Upload speeds extremely low even with Ethernet cables

So I've been needing to upload a 140GB folder to WeTransfer. According to my newly purchased M500 Fibre wifi i should be getting 52mbps upload speed. Currently I'm getting about 4mbps. So I decided to buy an ethernet cable, connected it up to my Macb...

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250Mbps consistently dropping to 25Mpbs

My contract is for 250Mbps internet but speeds are consistently lower, often around 25Mbps. This is unacceptable when requiring high speeds to work from home.

Slow upload but fast Download

Dear Virgin Media Support Team, I'm experiencing significantly slow upload speeds with my Virgin Media internet connection. Uploading files, video conferencing, and other activities that rely on a stable and fast upload speed are severely affected. I...

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terrible Gig1

for the past week I've checked the download speed and its not been above 120mbs and is constantly at 2-15mbs over wifi, the speed tests show some fake number i think at 800mbs but if that were true it wouldn't take 4 days to download a couple gig gam...

GIG1 speeds slow over time ethernet

Hi, Recently just upgraded from the 500 package that i had zero issues with through out the 18 month contract. Speeds were around 490-550 on a PC using ethernet to the HUB3. Since upgrading ive been sent the HUB5 to manage with new the new speeds and...

Screenshot 2023-07-02 213107.png Screenshot 2023-07-03 182621.png
Boxer_14 by Joining in
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  • 5 replies
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Been told 3rd party router is causing lower speeds?

I contacted Virgin on Friday and today reporting slower speeds than gigabit. Using my Archer C80 my wifi will barely breach 450mbps and Ethernet is about 700mbps or so. With the Hub 5 I get 600-850mbps wifi (unsure on Ethernet atm but I assume equal ...

roper22 by Joining in
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  • 4 replies
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USB Dongle Recommendations

Looking for Dongle recommendations which will improve broadband speed on my desktop. Any suggestions?

eze1510 by Tuning in
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  • 9 replies
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G73 Broadband Fault

Is there any update on the issue in G73?My Gig1 speeds are less than 100 Mbps and the latest info on the Service Status page gives an estimated fix date of 5/7/23. It’s been like this since early last week!

MarkP255 by Joining in
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  • 3 replies
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