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Forum Posts

Slow Speeds SS16

I've been experiencing really slow speeds on the Gig1 plan.Is there any reason for this?

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drowned by Tuning in
  • 136 Views
  • 2 replies
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M250 WiFi really slow

 Hi,I have finally got M250 broadband installed after 8 months delay and my internet speed is really slow. I have just ran a scan and I’m in the room with the router and the WiFi speed is really slow. I have attached my speed now. This is how it is a...

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Ashish2 by Joining in
  • 189 Views
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MY Virgin Media

About my MY VirginMedia account?The diagnostic states the b/b router (Hub 4) needs to be reset.(I have rebooted it several times and no difference).VirginMedia your credentials system is DOWN!Also, I have not been able to use the internet for days no...

Multiple devices can’t download at the same time

Hi community I’m a new customer to virgin on the 1Gb plan, we noticed last night that if 2 Xbox try to download at the same time over Wi-Fi then the first gets around 180mb download and the second only gets around 4mb. This also impacted us playing o...

BabyJam by Joining in
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  • 7 replies
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Ordering WiFi pods

Had 1gb installed this morning. Signal isn’t great in garage and a bedroom. As part of my deal it says I should be able to get up to 3 WiFi booster pods. i e tried to call to no avail so how do I actually get the pods that I should be able to get as ...

Wifi volt pods

My volt benefits were applied today and after a speedboost i am still only achieving 19mbps in my bedroom (i have tested via virgin media connect app).could i please order a wifi booster pod?many thanksLee Duke

Lee4498 by Joining in
  • 129 Views
  • 1 replies
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power level

hi keep getting cut off my downstream power levels look a little high some said 0 be best hub 5 in modem mode 1gb with 3x tv boxes3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13310000009.139QAM 25625213900...

graham1705 by On our wavelength
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  • 26 replies
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Broadband download speed

Hi . I'm on the 1gig package but when I download via the WiFi I get no more than 180 download speed on the xbox x and other devices.  Can some one guide me into making it faster . When I do a speed test I'm getting results of 500 to 680 . Thanks

Ianhumpy by Joining in
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Constant slow speeds

Hiya,I'm on the Gig package, and i'm not getting remotely near those speeds.  The most i seem to get at teh moment is about 400 Mbs. Any ideas please?  ThanksScott

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Resolved! Internet Down

Hi,My Internet has been either completely down or very poor and unstable all day.I work from home and I have had to take time off as I have literally no upload speed at all.When running the Virgin checker it does identify an error in my area.Any chan...