Speed
We like it fast
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

New Hub5 issues

I recently got a new hub 5 after upgrading my broadband package to Gig1. It has been set up for two days and I have had nothing but issues with it.I installed the router and got good signal via ethernet and Wi-Fi for about 5 minutes. After that every...

Resolved! Pods - ordering

We had a technician here last week and he recommended two pods. I called the number he left a few times and finally got through today. I was told that they couldn’t order pods and that I should download the connect app. I have done that and there is ...

Hudz by Joining in
  • 846 Views
  • 5 replies
  • 1 kudos

Hub 4

Got new hub 4 can't see any real difference. 

Resolved! slow ethernet speeds

So guys and girls, not been around for a while.I have a problem over the last month or so my Internet by ethernet has been informing between 80-90 when being on 350, as I was out contract I have just renew and managed to upgrade as well to 500 so her...

New broadboad running slow

Hi I've recently had 1gig broadband installed today when I do speed check on the virgin connect app its saying my speed test is really good but when I'm gaming and downloading while using the WiFi it's really slow, I've since done speed test on my co...

1Gig service only running at 60Mbps

Hi thereHad 1Gig service installed and new router installed in September, all fine to being with. Now only seeing 60-80Mbps down and anything varying from 10Mbps-100Mbps up. Restarting router has no effect.https://www.thinkbroadband.com/speedtest/169...

Resolved! Slow speeds after 1gb update

Hi guys, I know many posts like this have been posted however mine is slightly different I think.I recently cancelled virgin 500meg package and have joined back a couple months later on their 1gb package, I used to get speeds of 512 meg over WiFi on ...

J88rdy by Joining in
  • 801 Views
  • 8 replies
  • 0 kudos

QAM 16, packet loss

I’ve noticed a couple of upstream channels flapping between 16 32 and 64 QAM along with an uptick in packet loss on my BQM graph.I think my power levels are in spec, and nothing has changed inside the property, all connections look good.  Could this ...

Biscuit_Monster_0-1700904993625.png

1GiG Upload speed increased?

In recent weeks gone by I heard some virgin home customers said they had an upload speed increase that had the hub5 to 100Mbps , do you all still have it ? And have anyone else recently saw there upload speed increase that's on 1gig internet speed. A...

Incorrect Upload Speed Provisioned

I'm on the 1Gig package, which is advertised as 104Mb upload speed, however my router is capped at 50Mb and 4 upload channels instead of 6. The area has at least 10 channels as shown by the config below. Can someone get in touch to correct the provis...