Resolved! Gig1 - New Hub 5 - No DOCSIS 3.1 channels

Sorry for the new thread...Received the the new Hub 5 yesterday to upgrade from my Hub 4 but noticed its not getting any 3.1 channels on the up or down. On the 4 I had it for both. I've tried resetting Hub etc to no avail. There is a SNR issue since ...