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Resolved! I’m not getting the speed I’m paying for

I’m currently running various speed check tests and I’m beginning to think that Virgin Media is throttling my broadband connection. There’s nothing wrong with the Hub3 - I’ve got it set up to run a mesh network. My tests are run on VM’s side of the c...

Slow broadband

I paying for a fibre mega package but I think Virgin need to make an adjustment to my supply to improve it as I’m only getting 20-50 Mbps. Can support please make the necessary adjustment. 

jcbpeach by Joining in
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Still having very strange issues with WIFi speeds...

As I stated in a previous post, my mum bought me a 'smart' lamp which will only function if the 2.4GHz and 5GHz channels are separated and the iPad is connected to 2.4GHz (otherwise the lamp 'sulks' and refuses to communicate with its app). These are...

Constant gig 1 issues, slow downloads, constant drop outs.

Hi, Been a gig 1 user for a while now and in all honesty, it's been an awful experience, paying for something which virgin isn't delivering. At this moment in time using a wired connection I can get speeds from 60-70 mb up to 700-800 tops, constant d...

Hm121 by Joining in
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Resolved! inconsistent GIG speeds verified by samKnows

Merry Christmas,I have a Hub 4 and a GIG service and for months and months according to SAMKNOWS.COM/ realspeed our speeds have been very consistent at 1145mbps and my wired desktop 980Mbps. My 5ghz WIFI tablet shows 1144mbps and 280mbps. I have a fe...

Resolved! Brown box damaged

Hi. My VM wifi has been intermittent and also slow for around two months now. move reported on then phone (6 weeks ago) to be told works were being done in the area. 6 weeks later wifi is still dropping out and when it does work, is slow. The brown b...

Slow Upload speed

For the last couple of days my upload speed on both WiFi and ethernet have been down from the 50-55mps I ususlly get and should get to between 7-10mps.. I vw rebooted everything a number of times but no change 

gazthomas by On our wavelength
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Why would my speed suddenly drop...?

I did some jiggery-pokery with the router (Hub 3), so that I could move the 2.4GHz to a separate channel in order to reconnect a device which doesn't support 5GHz. Prior to doing so, I was getting a consistent down speed of 40MB/s (megabytes not bits...