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debbiejson
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bad speed

hi there.

had this problem for some time thought it would get better but sadly not.

supposed to be on a 50mb connection, and im lucky to get above 5mb.. its speed tests (various) show 1.5mb - 5mb. days and evenings.

can anyone help

in the wigan area

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Forum Team
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Message 45 of 47
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Re: bad speed

Hey debbiejson,

 

Thanks for the update Smiley Happy

 

That's good news! Has your connection remained stable?

 

Is there anything you'd like me to test or check?

 

Speak soon,

Take care.

Heather_J

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justhandguns
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Re: bad speed

I am having similar speed in the South London/Surrey area, 1.5M/5M from a 70M package since Saturday. I have no idea what is going on. I tried resetting the VM Superhub and my computers but nothing works. I am still waiting for them to reply my earlier thread.

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Message 3 of 47
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Re: bad speed

Hi debbiejson,

Welcome to the Community Forum and thanks for your post. I'm very sorry that you are having problems with your broadband connection and slow speeds.

I have run diagnostic testing on your line to your Super Hub 2 and can see a problem with the signal levels.  In order to get this fixed, I will need to arrange an engineer visit for you. 

I'll send you a private message requesting further details so that I can schedule an appointment for you. Just check the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team


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Re: bad speed

Hi justhandguns,

Thanks for your post on the Forum. I'm sorry that you are having problems with your broadband connection. 

Checking into this, I can see that you have already arranged an engineer visit and that my colleagues have also responded to your other posts. 

We'd be grateful if you didn't request support for the same issue across multiple threads as it can make it more difficult for us to assist you effectively and also impacts us helping out other customers.

Many thanks,

Terri

Virgin Media Forum Team


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debbiejson
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Message 5 of 47
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Re: bad speed

hi there.

so ive done multiple speed tests over the last couple of weeks.. and all have been during peak time.. and speeds have been between 1.5 and 8 mb..

ive not had the chance to do speed tests anyother time.. as i work ..

ive got home from work early today and did a speed test and hit 40 + mb/s here is my router stats..

i will guarentee  that my speed will drop ridiculasly at peak times .. this is no good to me as i work during non peak times.. i pearsonally dont think an engineer is needed at my house as my stats look good from what i have read...

Screenshot from 2016-11-22 16-32-42.png

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/4a70ee56a522890fbfec77b7e36fdef4-22-11-2016.html"><img alt="My Broadband Ping - virgin 1" src="http://www.thinkbroadband.com/ping/share-thumb/4a70ee56a522890fbfec77b7e36fdef4-22-11-2016.png" /></a>

 

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debbiejson
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Re: bad speed

heres my download at peak time

Screenshot from 2016-11-22 17-13-16.png

 

i must add that last night i tethered using my 4g network and hit 40 +mbs at peak time...

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debbiejson
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Message 7 of 47
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Re: bad speed

here is a speed test again

Screenshot from 2016-11-23 16-49-06.png

again this is off  peak!!! im home early because of work training...

i think theres a pattern.. so there is obviously nothing wrong with my equipment... as im getting better speeds at certain times..so no need to book an engineer as a PM asked me to do..

please correct me if im wrong??

 

 

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debbiejson
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Message 8 of 47
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Re: bad speed

7.30 am on a sunday morning waiting for a delivery...

what more can i say..

Screenshot from 2016-11-27 07-25-38.png

can someone tell me whats the next step.. now we have ruled out my equipment??

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rmclaren
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Message 9 of 47
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Re: bad speed

I am also paying for a 50mb service (supposedly been upgraded to 100mbs) but am lucky to receive anything like that.  Gaming is now impossible, as is streaming movies... have contacted Virgin who say there is a "utilisation fault" that may be resolved by end of Feb 2017!  Not good enough I'm afraid..I switched from BT coz was assured I would have no issues.  Now it's worse than ever!  Looking at switching asap as they are in breach of contract as far as I'm concerned..

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debbiejson
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Message 10 of 47
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Re: bad speed

i feel your pain.. sat down to watch a movie.. and guess what??

buffer and stutter.

this is a joke.. here is the speed test.

Screenshot from 2016-12-04 20-16-56.png

 

still no reply.. this is not a problem with my equipment...

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