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ianifratti
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area 12

we have vivid 150 but even wired we have never been faster than mid 90's . most of the time around 50's or lower. Just want to get what we pay for at least some of the time not just half.

 

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Re: area 12

Morning ianifratti,

 

Thanks for posting and a warm welcome to the community.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

From checking your connection, the downstream power levels are too high at + 12 dBmV. For this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

Hope to hear from you soon

Sam


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