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vm_sucks
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Message 1 of 15
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You lie about getting 200Mbs +

basically check out : https://twitter.com/hashtag/VirginMediaSucks?src=hash

people hate you because you don't care so I'm leaving

no more locked down router, unreliable internet and a pack of lies from you, no compensation

basically you suck!

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Synthetic
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Message 2 of 15
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Re: You lie about getting 200Mbs +

Virgin lie about being able to get 200Mbps?

How do you explain this then? http://www.speedtest.net/my-result/5995901138

They don't lie, you just probably have a fault in your area, maybe if you bothered to tell us the issue and post some details / stats then the community members / staff might be able to look into your issue
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MBustin
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Message 3 of 15
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Re: You lie about getting 200Mbs +

Same for me on WIFI on a Samsung S6 http://www.speedtest.net/my-result/a/2571213688
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vm_sucks
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Message 4 of 15
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Re: You lie about getting 200Mbs +

I live in SE22

been going on for ages:

19/06/2016 : avinash — virgin confirm wil be fixed: 27th of july 14:40 (will credit account for last 4 day)

 

21/06/2016 : virgin media did not show up :  sam 19:23 - ref number 111 555 395 fault ref number virgin media .

27/07/2016 — high utilisation ticket - F00 44 064 32  cabinet #51

18/09/2016 22:13:00 : open remedy # F00 47 56 302

11/12/2016  should be fixed by 27 march 2017  !! COM 1011 47229 (last time you said : 27th of july 14:40 !)

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vm_sucks
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Message 5 of 15
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Re: You lie about getting 200Mbs +

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vm_sucks
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Message 6 of 15
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Re: You lie about getting 200Mbs +

They sold me a broadband speed that they consistently cannot deliver. If you say you will get 150Mbs or 200Mbs but deliver 26Mbs you are lying. When I ask about this they say there is a utilisation issue. That doesn't explain getting 0Mbs or 26Mbs at 3am, in this case it was at 21:33, but it can happen at any time. They are unwilling to offer any reasonable compensation.

They also say they will have it fixed on 27/07/2016 miss that then say it will be fixed in March 2017.

If i tether to my phone hotspot I get way better!

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greyman
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Message 7 of 15
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Re: You lie about getting 200Mbs +

or maybe it could be something to do with the fact that your test was done at 8am?

Maybe post one from peak time and see what you get. I was getting over 200Mbps off-peak and sometimes less than 2Mbps peak.
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josecool69
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Message 8 of 15
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Re: You lie about getting 200Mbs +

http://www.speedtest.net/my-result/5997986422

Quick to charge you, and quick to take your money but 18.37Mps is a joke! Especially when I'm paying for 200Mps! Supposedly!!!!

Please look into my issue. I have complained over the phone before and it continues the same. This forum is my last and final option before I change and make sure everyone knows about my experience!

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MBustin
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Message 9 of 15
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Re: You lie about getting 200Mbs +

Ok what do you think peak time is ill do one then?
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greyman
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Message 10 of 15
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Re: You lie about getting 200Mbs +

Try 8pm