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oiky
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Yet again awful peak time speeds

Had this problem on and off since I joined and made a thread about it over 6 months ago. Seemed to get better for a while but now im back to consistent 2mb speeds in the evening and at the weekend. This is wired and wireless

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 250750000 258750000 266750000 274750000 282750000 290750000 298750000 306750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 121 122 123 124 125 126 127 128
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 5.25 5.29 5.56 5.46 5.28 5.32 5.52 5.83
RxMER (dB) 37.64 37.94 38.26 37.94 38.26 38.26 37.64 38.26
Pre RS Errors Reset Counter 1513 8212 1096 1653 450 501 1265 801
Post RS Errors Reset Counter 303 287 962 1484 312 300 929 349

Upstream
US-1 US-2 US-3 US-4
Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 2 3
Frequency (Hz) N/A N/A 39400000 32600000
Ranging Status Other N/A Success Success
Modulation N/A N/A 64QAM 64QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 4 4
Power Level (dBmV) N/A N/A 43.00 43.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 4 0 0 0
T4 Timeouts 0 0 0 0

Also noticed my 'speed upgrade' is due between February and February... Its now match. Not sure why im sticking with VM tbh

Any help appreciated

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CoreyDog
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Re: Yet again awful peak time speeds

Speak to Virgin and ask them directly if the area has high utilisation, if you can record the call.

If they say yes, cancel and walk away. If they say no, keep monitoring and everytime problem reoccurs call them back and ask same question.
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Forum Team
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Re: Yet again awful peak time speeds

Hey oiky,

Thanks for your post, hope you're well Smiley Happy

Apologies for the poor speeds you're experiencing. I can see we've got a fault in your area which is responsible for reducing speeds, especially during peak time hours. The fault ref is: F003901114 and it's being reviewed on the 29th March. Would you please bump this post on or after the review date for an update.

I really appreciate your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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oiky
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Re: Yet again awful peak time speeds

Hello Heather.

This fault has been in the area for nearly a year or maybe even longer, I had confirmation from the web chat team that this is the same fault i originally complained about. And the review date keeps on being pushed further and further back. how do i know the fault wasn't already identified when i signed up? 

In my opinion Virgin Media have been mis-selling services and continue to sign people up in areas where there are active faults and over-utilisation, i'm really not sure how they've gotten away with it. Everyone has bad utility experiences but this company is by far the most shameless.

29th March is the last chance you will have to fix this fault, after that date i will look for another offer from a different company. fibre or no fibre, I am no longer fussed as to whether my broadband is super fast as long as it is stable. £40 a month and I can't even watch BBC iplayer on its lowest quality setting on a sunday night.

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oiky
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Re: Yet again awful peak time speeds

I have just finalised my cancellation, even the retention team couldn't offer a deal as good as i just got from talktalk (and i didn't think too much of talktalks deal) If anybody else has the same problem and reads this thread. if you are out of contract I urge you to do the same.

Hopefully with me off the network, other people in the area might get an extra half meg at peak times.

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Forum Team
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Re: Yet again awful peak time speeds

Hi oiky,

Thanks for getting back to me Smiley Happy

I'm really sorry to hear that you've decided to leave us, although I completely understand and appreciate your reasons. I do wish there was more I could have done to help.

Thanks again for your patience through this,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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