Had this problem on and off since I joined and made a thread about it over 6 months ago. Seemed to get better for a while but now im back to consistent 2mb speeds in the evening and at the weekend. This is wired and wireless
Apologies for the poor speeds you're experiencing. I can see we've got a fault in your area which is responsible for reducing speeds, especially during peak time hours. The fault ref is: F003901114 and it's being reviewed on the 29th March. Would you please bump this post on or after the review date for an update.
I really appreciate your patience,
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This fault has been in the area for nearly a year or maybe even longer, I had confirmation from the web chat team that this is the same fault i originally complained about. And the review date keeps on being pushed further and further back. how do i know the fault wasn't already identified when i signed up?
In my opinion Virgin Media have been mis-selling services and continue to sign people up in areas where there are active faults and over-utilisation, i'm really not sure how they've gotten away with it. Everyone has bad utility experiences but this company is by far the most shameless.
29th March is the last chance you will have to fix this fault, after that date i will look for another offer from a different company. fibre or no fibre, I am no longer fussed as to whether my broadband is super fast as long as it is stable. £40 a month and I can't even watch BBC iplayer on its lowest quality setting on a sunday night.
I have just finalised my cancellation, even the retention team couldn't offer a deal as good as i just got from talktalk (and i didn't think too much of talktalks deal) If anybody else has the same problem and reads this thread. if you are out of contract I urge you to do the same.
Hopefully with me off the network, other people in the area might get an extra half meg at peak times.