Menu
Reply
  • 2
  • 0
  • 1
davmac
Joining in
155 Views
Message 1 of 3
Flag for a moderator

Wn5 slow speeds at night

Nighttime speeds dropping to as little as 3 meg surely we should be due some kind of compensation when I am paying for 150 and supposed to be o be upgraded to 200.?

0 Kudos
Reply

Helpful Answers
  • 2.96K
  • 378
  • 939
Superuser
Superuser
249 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Wn5 slow speeds at night

Slow speeds only at peak times (typically 4pm-11pm weekdays and weekends) is normally a symptom of high utilisation/contention in your area.

Somebody from the VM forum team should be along in a few days (up to a week) to check your connection and can confirm if there is a known issue with your segment of the network. If that is the case they will provide a fault reference and pass your details onto another team who should inform you about compensation for the lack of service via a PM. They should also be able to provide a review date for the fault. Note that it is a review date not an expected fix date and some customers in and around Wigan affected by this kind of issue have been waiting over a year for a fix.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  


All Replies
  • 2.96K
  • 378
  • 939
Superuser
Superuser
250 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Wn5 slow speeds at night

Slow speeds only at peak times (typically 4pm-11pm weekdays and weekends) is normally a symptom of high utilisation/contention in your area.

Somebody from the VM forum team should be along in a few days (up to a week) to check your connection and can confirm if there is a known issue with your segment of the network. If that is the case they will provide a fault reference and pass your details onto another team who should inform you about compensation for the lack of service via a PM. They should also be able to provide a review date for the fault. Note that it is a review date not an expected fix date and some customers in and around Wigan affected by this kind of issue have been waiting over a year for a fix.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

  • 2
  • 0
  • 1
davmac
Joining in
119 Views
Message 3 of 3
Flag for a moderator

Re: Wn5 slow speeds at night

Thanks for that info,have already spoke with vm 12.50 per month backdated till October.Already decided contract up in Jan so moving to sky as this is just not good enough 😊