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IWantWifi2
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Wifi not working in the slightest. SEND HELP

Hi,
We increased our speed this September, and boy was that the worst decision ever made! It now takes 3 mins to load a Facebook page, 15 minutes to watch 1 a minute video, and we're having to buy mobile data for extra internet.

I've called twice this week. They've reset things on their end and I did the same on my end, as they asked. With and without Ethernet attached.

Virgin asked us to download something from 123rescue but it would have taken 67 minutes to download!!!!!

We're very frustrated, and are close to cancelling the contract early.
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Superuser
Superuser
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Re: Wifi not working in the slightest. SEND HELP

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Forum Team
Forum Team
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Re: Wifi not working in the slightest. SEND HELP

Hi IWantWifi2,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your WiFi.

 

I'd like to look into this for you but I can't seem to find your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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