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tonyone01
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Wifi keeps running slow

My wifi keeps running slowly. Sometimes I test a ping and get 70mgb but most of the time I get between 5mgb - 20mgb. I have contacted virgin several times but can't  get any resolution. I have tried a reboot. I have tried turning off all of our wifi equipment but still no improvement. 

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Superuser
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Re: Wifi keeps running slow

what speeds do you get when wired?
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Forum Team
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Re: Wifi keeps running slow

Hi tonyone01,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004050604). Our technicians are working to get this resolved and have set a review date of 29th March 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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