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Hammond20
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WiFi speeds terrible, Wired Okay

Hi there,

Since signing up to virgin media i always seem to have speed problems through WiFi. There have been occasions when my speeds have been down to 0.02Mb/s. Generally this occurs at around 10/11pm at which point i switch over to 4G on my phone.

I have factory reset my router etc but cant seem to solve the problem, I have also checked for service faults in my area and found nothing.

Any help would be greatly appreciated.

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Re: WiFi speeds terrible, Wired Okay

Many thanks for letting us know about this Hammond20,

 

Apologies for the connection issue experienced.

 

I've located your account and there does appear to be an issue with the equipment levels.

 

I'd like to arrange for an engineer to visit and look into this.

 

I've sent you a private message so that we can get this sorted for you.

 

Hope to hear back from you soon,

 

Nat_J


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