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nathaneccles
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Why is my speed boost taking so long

When I sign in to my account it says your speed boost is on its way but its been about a year and 3 months since the message first appeared but just signed in today and it now says its coming between December 2017 and may 2018 my bill has gone up a few times but no speed boost iam currently getting 50mb it says it will be going up to 70mb I just want to know why its taking so long
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Dave_cq
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Re: Why is my speed boost taking so long

They probably gave it to Yodel to deliver.     Smiley Sad

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Forum Team
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Re: Why is my speed boost taking so long

Hi nathaneccles,

 

Welcome to the community and thanks for posting.

 

Apologies that the speed boost has been showing as ready for such a long time. For this I have passed this across to the relevant team to look into this for you and the upgrade should be completed within 24 hours.

 

Hope this helps. If there is anything else you would like me to check by all means let me know.

Regards

Sam


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