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csb10
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Message 1 of 9
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Why does my SPEED drop around 7pm

Why does my internet speed always drop in the evening. Even though I haven't been downloading much so I shouldn't be traffic managed. I used to get way into the 70's and still do normally before 7.

 

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EnsignVorik
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Message 2 of 9
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Re: Why does my SPEED drop around 7pm

The same as every other post in this section, the network can no longer cope, you'll be classed as being in a 'high utilisation' area, basically meaning theres too many people signed up to VM in your area and the network can't cope with the demand.

Hopefully a mod will reply and give you a fault code for the area and a fix date where it will get pushed back over and over while they spend money sponsoring football instead.

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csb10
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Message 3 of 9
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Re: Why does my SPEED drop around 7pm

Oh great. I noticed a change after they brought out this new package and dropped mine a level.

Might be time to leave then.

Thanks for the reply
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csb10
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Message 4 of 9
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Re: Why does my SPEED drop around 7pm

Still no acknowledgement or response despite flagging the post for a moderator.

What rubbish service from VM. Tried calling twice and on both occasions I got cut off get sick of this company.

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SouthGrid_87
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Message 5 of 9
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Re: Why does my SPEED drop around 7pm

If your speed only drops in the evening (peak hours) and you can reliably achieved the full speed during the day then there's nothing mods can do really. It's contention/peak utilisation issue. Either VM increased the bandwidth for your area or more people leave thus less people using the internet during peak hours.

 

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csb10
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Message 6 of 9
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Re: Why does my SPEED drop around 7pm

Thanks for comment but surely a mod can confirm this and give me a fault reference number?

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Forum Team
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Message 7 of 9
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Re: Why does my SPEED drop around 7pm

Hi csb10,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speeds issues.

 

I'd like to get this checked out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top left of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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csb10
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Message 8 of 9
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Re: Why does my SPEED drop around 7pm

Thanks Josh,

I replied to your message. Just an update this is speed from tonight.

 

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Message 9 of 9
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Re: Why does my SPEED drop around 7pm

Hi csb10,

 

Thanks for the details!

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003834674). Our technicians are working to get this resolved and have set a review date of 26th April.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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