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Quinn
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Message 1 of 19
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Why does an area TV fault destroy my broadband connection?

Has anybody else experienced broadband issues whenever there is a TV fault in their area.

This has been going on around 4-5 months now, my internet dies for a period of a day or so, sometimes it cannot connect at all and sometimes I get 20% of my paid for speed but it is very hit and miss.

I have had an engineer out, nothing wrong. It only happens when there is a TV fault in the area, why should a TV fault effect my broadband? Happens at least twice a month and lasts around a day until the engineers fix the fault.

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Superuser
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Message 2 of 19
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Re: Why does an area TV fault destroy my broadband connection?

hiya @Quinn rather strange since TV issues should really effect your broadband since they are on much lower frequency's, would be best to check on your signal levels on the hub, if you could goto http://192.168.0.1 clicking router status top right [no need to login] and if could copy/paste the downstream, upstream, network log here dont worry about the formatting we can easily read it.
----------------------------------------------------------
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Quinn
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Re: Why does an area TV fault destroy my broadband connection?

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)203000000211000000219000000227000000235000000243000000251000000259000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-0.12-0.40-0.54-0.55-0.81-0.95-1.14-1.08
RxMER (dB)38.9839.4039.4038.9839.4039.4039.4039.40
Pre RS Errors370365308286925316297935
Post RS Errors293285308283925316296935

 

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID58N/AN/A60
Frequency (Hz)39400000N/AN/A25800000
Ranging StatusSuccessOtherOtherSuccess
Modulation16QAMN/AN/A16QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)47.75N/AN/A46.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

 

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Quinn
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Re: Why does an area TV fault destroy my broadband connection?

Network Log

First Time Last Time Priority Error Number Description
29/09/2016 14:03:56 GMT 29/09/2016 14:03:56 GMT Error (4) 68010302 DHCP WAN IP - ********
29/09/2016 14:03:01 GMT 29/09/2016 14:03:01 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
29/09/2016 12:18:00 GMT 29/09/2016 12:18:00 GMT Error (4) 68010302 DHCP WAN IP - ********
29/09/2016 12:17:03 GMT 29/09/2016 12:17:03 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
28/09/2016 23:35:02 GMT 28/09/2016 23:35:02 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
28/09/2016 23:21:03 GMT 28/09/2016 23:21:03 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
28/09/2016 21:15:39 GMT 28/09/2016 21:15:39 GMT Error (4) 68010302 DHCP WAN IP - ********
28/09/2016 21:14:42 GMT 28/09/2016 21:14:42 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
28/09/2016 19:28:56 GMT 28/09/2016 19:28:56 GMT Error (4) 68010302 DHCP WAN IP - ********
28/09/2016 19:28:01 GMT 28/09/2016 19:28:01 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
28/09/2016 14:38:43 GMT 28/09/2016 14:38:43 GMT Error (4) 68010302 DHCP WAN IP - ********
28/09/2016 14:37:49 GMT 28/09/2016 14:37:49 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
28/09/2016 11:49:06 GMT 28/09/2016 11:49:06 GMT Error (4) 68010302 DHCP WAN IP - ********
28/09/2016 11:48:10 GMT 28/09/2016 11:48:10 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully

 

Thanks for any help Smiley Happy

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Quinn
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Message 5 of 19
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Re: Why does an area TV fault destroy my broadband connection?

The TV fault in my area was fixed today and amazingly my internet is back to normal.

There seems to be a TV fault twice a month and I get this issue...

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Quinn
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Message 6 of 19
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Re: Why does an area TV fault destroy my broadband connection?

Here we go again...

------------------------------------------------------------------------------------------------------------------------------------------------------

 
You might find that youre having problems watching BT Sport 1 HD and BT sport 3 HD on your Virgin Media TV & TiVo services at the moment.
 

Our engineer is working to fix the problem.

Fix estimate
07   October 09:00
 
Get issue updates
 
Some customers may currently be getting error 319 on various Sky and Channel 4 On Demand programmes
 

Our engineer is working to fix the problem.

------------------------------------------------------------------------------------------------------------------------------------------------------

 

No staff or moderators have responded to this topic and it is nearly a week old, I have various threads on internet issues around here but have finally managed to associate it with TV issues in the area. Why does my area have TV issues 1-2 times a week anyway?

I'm honestly now at the point of looking for an alternative internet provider, I've been with Virgin media for over 10 years now as their speeds and reliabilty have been amazing up until this year, now once or twice a week between 9pm-11pm at night there is a TV fault in the area which destroys my connection. Then when I finally get back online I get 25mbs when I am paying for 150mb and this lasts until the TV fault is fixed.

With netflix and gaming happening heavy in my house at these times it simply isn't good enough any longer, I have had an engineer out and there is nothing wrong with my line or hardware, it is purely this TV issue in the area constantly.

I'd like Virgin media staff to respond to this, if I have not heard anything within 48 hours I will be moving on, I don't want to sound like a drama queen but it really is enough now.

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leemeluk
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Message 7 of 19
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Re: Why does an area TV fault destroy my broadband connection?

Funnily enough, this seems to be the case when I'm having issues with my internet. Virgin aren't exactly forthcoming with the info, and I've been through the usual reboot and try again cycle, with little effect

 

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Quinn
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Message 8 of 19
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Re: Why does an area TV fault destroy my broadband connection?

I'd let it go if it was few and far between but this happens twice a week now on the regular. It's always at the same times and the same exact consequences with connection and download speed.

It's pretty odd that it is always a TV fault and my speeds when they work are hovering at 30mb to 35mb, no higher, no lower. Ping is still very good and upload speed remains good.

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Superuser
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Message 9 of 19
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Re: Why does an area TV fault destroy my broadband connection?

@Quinn as VM's response time on forums is between 1week-2weeks from the date of your last post, you won't hear anything for bit.

If you want immediate responses you need to ring them up and go through the scripts.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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Forum Team
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Message 10 of 19
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Re: Why does an area TV fault destroy my broadband connection?

Hi Quinn

 

Thanks for taking the time to post on the community.

 

My apologies that you have issues with your broadband connection if there is a TV fault. I can imagine how annoying this must be. As paultechy mentioned it is strange that a TV issue will affect the broadband.

 

I've taken a look at your account, there are no faults reported and the network for the broadband is running stable with no errors. With the TV it is showing as offline and not polling any data. Is the TV box turned off as not in use?

 

Have you noticed this issue since you last posted? 

 

Hope to hear from you soon

Sam


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