Navigate to the hub's GUI using http://192.168.100.1 Don't log in, click the Router Status button in the top right of the screen. Copy \ Paste the Downstream, Upstream, and Network Logs. (or a screen cap)
Don't worry about the formatting, but do obscure personal information like your WAN IP address.
Do you experience poor speeds all the time or only during peak hours?
Your downstream power levels are too high and need to be looked at by a VM tech.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.
Really sorry to hear you're having trouble with your connection.
I've located your account and I can see you've cancelled the technician appointment. I've run a diagnostic on your account and I can still see an issue with your Downstream Power levels that will need to be adjusted.
Let me know if you'd like to rebook a technician and I'll arrange it for you.
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