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ersulie
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Where to start to improve speed?

Just moved to Virgin and gone with 100mb but getting less than 50mb sometimes as low as 30mb. going wired doesn't improve things either. Where do I start?

 

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Superuser
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Message 2 of 8
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Re: Where to start to improve speed?

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs. (or a screen cap)

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

Do you experience poor speeds all the time or only during peak hours?

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ersulie
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Re: Where to start to improve speed?

Screenshot (3).pngScreenshot (4).pngScreenshot (5).pngScreenshot (6).pngScreenshot (7).png

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Superuser
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Message 4 of 8
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Re: Where to start to improve speed?

Your downstream power levels are too high and need to be looked at by a VM tech.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

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ersulie
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Re: Where to start to improve speed?

Thank you

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Forum Team
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Re: Where to start to improve speed?

Hi ersulie,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see you've cancelled the technician appointment. I've run a diagnostic on your account and I can still see an issue with your Downstream Power levels that will need to be adjusted.

 

Let me know if you'd like to rebook a technician and I'll arrange it for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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ersulie
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Re: Where to start to improve speed?

Please re-book for me Josh. Mornings next week is good with me. (not Monday though)

Cheers Lee
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Forum Team
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Re: Where to start to improve speed?

Hi Lee,

 

Sorry for the delayed response!

 

I've sent you a private message (purple envelope at the top right of your screen) so I can get this booked for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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