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Manicmike500
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Where is my network engineer???

All I do is move 2 miles down the road where I had consistent 200Mbps, and now I am lucky if I get 50Mbps.  Where is the network engineer your promised to send out when your installer came and replaced my perfectly working superhub, because he didn't know what modem mode was?

I am not happy Virgin.......

 

This photo shows just how good my 200Mbps service is right now.

[MOD EDIT: Inappropriate Image removed (Contains IP address), please review the Forum Guidelines]

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Re: Where is my network engineer???

Hi Manicmike500

I'm very sorry to learn you've been experiencing slow speeds since moving home. I've run some checks on your connection to look into this further and I can see that we currently have a fault ticket raised F002978149 that's causing slow speeds around peak times. I'm really sorry for the inconvenience this must be causing you. There is a review date coming up on 05/04/2017 where we will certainly be able to check for any updates.

Kind regards,

Ty


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